Linda Roach

Office Manager for 20+ staff at a 5-star preschool. Managed daily responsibilities, such as employee timecards, billing, in-house databases, vendor relationships, weekly school supplies, and monitoring staff responsibilities. Facilitated special projects for the director by coordinating events, marketing, and social media content. Proposed effective ideas and processes to streamline operations.
Directed facility upgrades and repair projects to enhance quality.
Recommended and implemented social media strategies to strengthen community outreach and student-body retention. Created and executed procedures and processes for onboarding new employees. Tracked and uploaded documents into the state database.

• Trained new staff on office policies, procedures, and software systems used daily.
• Developed communication strategies to enhance staff collaboration and engagement.
• Managed office inventory and placed new supply orders weekly.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments promptly and contacted clients with past due payments or new payment plans.
• Resolved parent inquiries in a timely manner while maintaining positive relationships.
• Created spreadsheets in Excel and Sheets to track data such as enrollment, vacation requests, sick days, and special program activities.
• Ensured compliance with applicable laws regarding employment practices.
• Implemented departmental policies and standards in conjunction with management to streamline internal processes.
• Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
• Issued work schedules and duty assignments.
• Guided employees in handling difficult or complex problems, identifying causes, and issues to find solutions.
• Coordinated with supervisors, combining group efforts to achieve goals.
• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
• Maintained confidential records relating to personnel matters.

Substitute for grade levels Pre-K to 12th grade, and Special Needs. Executed lead teachers' instructions and school policies. Instructed and managed classes with as many as 24 students. Followed lesson plans for individual students and entire classes, while managing fast-changing environments and schedules.

Provide individual tutoring lesson plans to underperforming elementary students in a remote setting. Plan and create interesting, targeted intervention sessions in an engaging, multi-dimensional format to achieve maximum student growth. Engage in monthly professional development. Progress monitored other teachers.

Participated in the methodology of teaching medical students various physical dysfunctions in a simulated doctor-patient clinical encounter. Role-playing, evaluation in multiple areas, script memorization, and strong written and verbal communication. Participated in the Disaster Day Simulation to give medical students additional hands-on experiences.

Selected by staff teachers to fulfill substitute accountabilities for grades 4-6 classrooms, including instructional delivery for moderate to special-needs students. Recognized for excellence in adaptability, dependability, leadership, communication, problem resolution, time management, and organization.

Collaborated with teachers to ensure curriculum alignment and effectiveness.

Oversaw efforts to address failed billing transactions, including researching and analyzing the database to unearth issues. Communicated solutions with the team. Executed sales calls to advertisers for the annual special publication release. Developed and packaged marketing and direct mail campaigns for new business.