Linda Rosenfield
Dade City,FL
Summary
Dynamic outreach service provider with a proven track record at Metropolitan Ministries, excelling in client satisfaction and crisis management. Leveraged exceptional communication and analytical skills to develop tailored care plans, enhancing client outcomes and fostering strong community partnerships. Recognized for optimizing service delivery and consistently exceeding performance goals.
Overview
10
10
years of professional experience
Work History
Outreach Service Provider
Metropolitan Ministries
06.2019 - Current
- Helped clients with Type services, ensuring high levels of satisfaction and loyalty.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Evaluated current market trends to identify potential opportunities for expansion and growth in our service offerings.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.
- Worked with clients to maximize individual success.
- Fostered a positive working environment by promoting open communication within the team and recognizing individual achievements regularly.
- Proactively engaged with clients to solicit feedback, using that information to continually refine and improve the overall customer experience.
- Maintained detailed records of client interactions, tracking progress over time and using data to inform future decisionmaking.
- Assisted clients in finding various opportunities for success.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Senior Case Manager
Tarpon Springs Shepherd Center
06.2015 - 08.2018
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Assisted with hiring and training of new advocates, interns, and volunteers, providing feedback on applicant work aptitude and team compatibility.
- Oversaw implementation of Type program, collaborating with management to achieve smooth operations.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Increased client satisfaction by providing exceptional service, empathy, and timely assistance in resolving issues.
- Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
- Arranged delivery of Type service by working directly with provider.
- Developed strong relationships with community partners, expanding the network of available resources for clients.
- Coordinated diverse resources to facilitate total care plan.
- Promoted a strengths-based approach in working with clients, empowering them toward self-sufficiency and independence.
- Performed thorough interviews and documented all details.
- Maintained accurate documentation of client interactions, facilitating seamless information sharing within the team.
- Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
Education
Associate Of Science In Human Services - Social Services
06.2015
Skills
- Policy enforcement
- Effective time management
- Exceptional communication
- Data entry
- Record keeping
- Services optimization
- Paperwork processing
- Supply management
- Analytical thinking
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
- Conflict resolution
- Inventory management
- Written communication
- Crisis management
Additional Information
Responsibilities include Volunteer Training and Support.
Responsible for inventory management and ordering products for Metro Market, food and hygiene products to distribute to guests.
Stocking food pantry and ensuring visual appeal of food products.
Responsible for working with donors and sending thank you note. Tracking of donations.
Timeline
Outreach Service Provider - Metropolitan Ministries
06.2019 - Current
Senior Case Manager - Tarpon Springs Shepherd Center
06.2015 - 08.2018
St Petersburg College - Associate Of Science In Human Services , Social Services
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