Linda Roussis
Commack,NY
Summary
Results-driven Lead Technician with extensive experience in team leadership, safety compliance, and operational excellence. Proven track record in training and mentoring, enhancing customer satisfaction, and implementing quality assurance processes.
Overview
20
20
years of professional experience
Work History
Lead Technician
CVS Pharmacy
Smithtown, NY
01.2006 - 03.2026
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored junior technicians on medication dispensing processes and customer service protocols.
- Implemented inventory management systems to streamline stock control and minimize waste.
- Conducted regular quality assurance checks to maintain accuracy in prescription filling and labeling.
- Led team meetings to discuss workflow improvements and address operational challenges proactively.
- Enhanced customer satisfaction by resolving complaints and providing exceptional service consistently.
- Collaborated with healthcare professionals to optimize patient care through effective medication counseling.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06.1979
Skills
- Testing and repair
- Diagnostic testing
- Safety compliance
- Schematics interpretation
Accomplishments
- Decreased overtime hours of 3 groups by offering innovative ideas to run and prioritize workloads.
- Achieved 100 percent customer service score through effectively helping with patient / employee interaction
Timeline
Lead Technician
CVS Pharmacy
01.2006 - 03.2026
High School Diploma -
Brentwood High School
Certified in immunization, CPR, ad CPhT certified
I have been certified within the company to be a active immunizer. /during the day giving out all immunizations to help with the Pharmacist. I became Nationally certified to be the lead technician to oversee the staff of 15 technicians. Starting from onboard to on the job training. I also wanted to help the department and community by getting CPR certified for adults and children.