Linda Rutledge
Ft Oglethorpe ,GA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Chattanooga First Federal Credit Union. Proven track record in transaction processing accuracy and financial record keeping, consistently achieving high standards in cash management and customer satisfaction. Adept at building relationships and enhancing operational efficiency.
Overview
47
47
years of professional experience
Work History
Teller
Chattanooga First Federal Credit Union
Chattanooga, TN
07.2023 - Current
- Manage member transactions with a focus on accuracy and efficiency, reinforcing compliance with established credit union policies.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Execute thorough balancing procedures to uphold cash drawer accuracy and prevent discrepancies.
- Assist team members on various projects related to past due and dormant accounts.
SalesService Distribution Clerk
USPS
Various Locationa
04.2009 - 07.2022
- Provide 100% customer service one customer at a time
- Accurately weighed and assessed postage for various mail items, ensuring regulatory compliance.
- Coordinated the acquisition of signatures for certified and registered mail to maintain compliance and accountability.
- Sell stamps and packaging supplies
- Accurately maintain cash drawer
- Verify clerk deposits and prepare daily deposit for the unit
- Ope/close unit
- Assist with sorting incoming mail for further distribution including post office boxes
Supervisor
USPS
Chattanooga, TN
10.2005 - 04.2009
- Directed and coordinated data conversion efforts involving 50 to 100 team members, maintaining high standards of quality.
- Evaluated and documented key performance indicators related to accuracy, keying speed, and attendance.
- Monitored workflow and addressed issues to maintain service that enhanced operational efficiency and reduced delays.
- Conducted performance evaluations, providing constructive feedback to improve employee development.
- Coordinated scheduling to optimize resource allocation and meet workload demands.
Data Conversion Operator
USPS
Chattanooga, TN
08.2003 - 12.2006
- Executed data entry using predefined codes for electronic mail pieces, generating barcodes to enhance accuracy in mail delivery operations.
- Monitored and validated data entries to maintain 98% accuracy across all records.
- Demonstrated high efficiency by consistently delivering 1,092 images and 8,750 keystrokes per hour, exceeding established benchmarks.
Office Administrator
Village Smith Furniture Co
Chattanooga, TN
08.2000 - 12.2003
- Coordinated daily office operations to ensure smooth administrative processes.
- Managed scheduling and calendar organization for team meetings and appointments.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Implemented filing system improvements to enhance document retrieval efficiency.
- Supported bookkeeping tasks, maintaining accurate records of financial transactions.
- Developed office procedures that increased workflow efficiency among staff members.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Materials Manager
Village Smith Furniture Co
Chattanooga, TN
08.1991 - 06.2000
- Established and maintained an inventory control system to ensure precise tracking and optimal product availability.
- Coordinated with suppliers to ensure timely delivery of materials for production needs.
- Led cross-functional meetings to align material requirements with production schedules.
- Analyzed vendor performance and negotiated contracts to enhance cost-effectiveness.
- Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
- Negotiated favorable contract terms with suppliers, reducing costs without compromising on quality or delivery timeframes.
Purchasing Manager
Meadowcraft Furniture
Birmingham, AL
10.1982 - 08.1991
- Developed and maintained relationships with suppliers to ensure optimal pricing and product availability.
- Analyzed market trends to forecast demand and adjust purchasing strategies accordingly.
- Implemented inventory management systems to streamline procurement processes and reduce excess stock.
- Negotiated contracts with vendors, securing favorable terms and improving cost efficiency.
- Maintained a positive cost variance of $1 million in 1991
- Annual purchases of $20 million in all raw materials required for production of outdoor metal furniture
Customer Service Representative
Fleco Industries
Dallas, Tx
07.1979 - 08.1982
- Assisted customers with inquiries, providing timely and accurate information on products and services.
- Managed customer complaints, ensuring effective resolution and maintaining satisfaction levels.
- Processed orders using company software, ensuring accuracy in order fulfillment.
- Collaborated with team members to enhance service delivery and improve customer experiences.
Education
Associate Degree of Interior Design - Merchandising/Interior Design
Bauder College
Arlington, TxHome Economics
Stephen F. Austin State University
Nacogdoches, TXReal Estate
Real Estate 101
Chattanooga, TN12.1999
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Transaction processing accuracy
- Stress tolerance
- Financial record keeping
- Listening and comprehension
- Customer relationship building
- Financial software
- Rapid data entry skills
- Account updating
Timeline
Teller
Chattanooga First Federal Credit Union
07.2023 - Current
SalesService Distribution Clerk
USPS
04.2009 - 07.2022
Supervisor
USPS
10.2005 - 04.2009
Data Conversion Operator
USPS
08.2003 - 12.2006
Office Administrator
Village Smith Furniture Co
08.2000 - 12.2003
Materials Manager
Village Smith Furniture Co
08.1991 - 06.2000
Purchasing Manager
Meadowcraft Furniture
10.1982 - 08.1991
Customer Service Representative
Fleco Industries
07.1979 - 08.1982
Associate Degree of Interior Design - Merchandising/Interior Design
Bauder College
Home Economics
Stephen F. Austin State University
Real Estate
Real Estate 101