Linda Saltsberg
Myrtle Beach,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Care Recon Agent
Best Buy
Myrtle Beach, SC
08.2015 - 04.2024
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Participated in ongoing training programs related to job duties or responsibilities.
- Adhered strictly to company policies regarding confidentiality of client information.
- Completed research to thoroughly understand client requirements.
Insurance Claims Specialist
Practice Management Group
Murrells Inlet, SC
05.2014 - 09.2016
- Verified patient eligibility for medical claims and determined benefit coverage.
- Resolved issues related to denied or underpaid claims in a timely manner.
- Maintained accurate records of all claim activities for audit purposes.
- Processed appeals on rejected or partially paid claims, including filing additional paperwork as needed.
- Collaborated with other departments regarding changes to existing processes and procedures.
- Adhered to HIPAA regulations while managing confidential patient information.
- Provided feedback on coding errors and discrepancies found in submitted claims.
- Responded promptly to customer inquiries regarding claim status updates.
- Conducted research into complex medical coding issues to ensure proper reimbursement.
- Reviewed denials, rejections, and underpayments from insurance carriers.
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Reviewed claims for accuracy before submitting for billing.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
Customer Service Representative
SCDMV
Myrtle Beach, SC
06.2005 - 05.2014
- Assisted Customers with obtaining their drivers license and registering their vehicles from out of state and in state.
- Assisted international customers with obtaining credential while in this country with the proper documentation
- Maintained a professional attitude while providing excellent customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Identified potential problems and escalated them as needed to ensure resolution.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
- Worked closely with other departments to resolve complex customer issues.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Adhered strictly to departmental policies and procedures at all times.
- Assisted customers in resolving issues with their accounts or orders.
Education
Medical Office Certification - Medical Insurance Coding
Miller-Motte Technical College
Conway, SC06-2012
Skills
- Schedule Management
- Stress Management
- Problem-Solving
- Positive Attitude
- Internet savvy
- Flexible Schedule
- Customer service abilities
- Technical Support
- Strong communication abilities
- Resolving customer issues
- Call Management
- Critical Thinking
- Customer Complaint Resolution
- Organizational Skills
- Conflict Resolution
- Ensuring customer satisfaction
Affiliations
- Reading
- Painting
- Bike riding
Accomplishments
- Safe Driver Award 10 years
- Volunteer of the year
- Perfect Attendance
Certification
- Medical office Certification
Languages
English
Professional
References
References available upon request.
Timeline
Customer Care Recon Agent
Best Buy
08.2015 - 04.2024
Insurance Claims Specialist
Practice Management Group
05.2014 - 09.2016
Customer Service Representative
SCDMV
06.2005 - 05.2014
Medical Office Certification - Medical Insurance Coding
Miller-Motte Technical College