Hi, I’m
Linda Santiago
Lawrence
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
years of professional experience
Work History
The Governor's Academy
Office Manager
07.2022 - 03.2024
Job overview
- Supervised 3 evening receptionists
- Assisted the Dean of Multicultural Education, the Dean of Students, Associate Dean of Students, the Dean of Ninth Grade/Director of Student Activities, the Director of Affective Education/ Dean of Tenth Grade with administrative tasks
- Oversaw the budget for the Dean's team as well as the Multicultural Ed
- Department and the Access Fund
- Aided the Associate Dean of students in the management of REACH Software for our residential students
- Supported supervisors in planning and implementing school events
- Developed and presented curriculum for student leadership development workshops
- Contributed in employing D.E.I curriculum for all members of the Governor's Academy community
- Managed and coordinated logistics for D.E.I Speakers, conferences, and travel arrangements
- Maintained accurate records regarding student attendance, discipline, discipline mailings, and other confidential matters
- Created office record keeping policies and update all office forms and information.
Boston University
Administrative Coordinator
08.2019 - 07.2022
Job overview
- Managed files, track and schedule appointments for Hall Director, work as a liaison between students, parents, and residence life staff
- Supervised student staff of 16 through office training and day to day office tasks
- Developed a program of training in office procedures for Resident and office assistants
- Supported the office in establishing positive living communities among students within the residence hall
- Facilitated mediated conflict resolution conversations between students and RA Staff.
Seattle University
Graduate Assistant -Center for Career Services
08.2016 - 03.2018
Job overview
- Promoted exploration of career options, career planning strategies, the self-assessment process, researching majors and careers, and identifying potential career paths
- Assisted students with search and preparation for internships and full-time jobs and job shadowing experiences
- Supported students in customizing their application materials and discussing their individual needs and experiences so they feel empowered and knowledgeable representing their identities during their search
- Presented workshops on professional and career development topics including resumes, cover letters, and networking.
Northern Essex Community College
Student Orientation Graduate Intern
06.2017 - 09.2017
Job overview
- Coordinated school's first entirely Spanish Language Orientation
- Translated student support material such as Orientation invitations, presentation power points, & resource materials from English to Spanish
- Developed training for 13 orientation leaders on Student Development Theory
- Researched, Planned, and Scheduled college daily Welcome Week events on a $100 budget.
University of Massachusetts Boston
Orientation Coordinator
03.2015 - 08.2016
Job overview
- Supervise and mentor a student staff of 34 through semester long class focused on leadership development, a week long training retreat, and summer orientation work
- Direct the logistics of advising and concurrent information sessions for 15+ new student programs through collaboration with academic and student support offices
- Plan and implement campus resource fair for 15+ of Beacon Beginning days
- Coordinate the day to day reservations of campus locations and technology for orientation programs and manage personnel presence of student workers and campus advisors.
Dean College
Assistant Resident Director
07.2015 - 05.2016
Job overview
- Fostered a sense of community by establishing common goals and values through an average of 5 socio-educational and professional programming a month
- Utilized Programming to educate 30+ residents about the institution rules and regulations
- Provided crisis management as part of duty rotation
- Assisted with Community Advisor (CA) selection, training and evaluation
- Managed opening and closing of the residence halls.
Education
University of Massachusetts Boston
Bachelors in Arts, Human Services
05.2015
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Employee Supervision
- Staff Management
- Conflict Management
- Financial Tracking
- Event Coordination
- Travel Coordination
- Administrative Support
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
The Governor's Academy
07.2022 - 03.2024
Administrative Coordinator
Boston University
08.2019 - 07.2022
Student Orientation Graduate Intern
Northern Essex Community College
06.2017 - 09.2017
Graduate Assistant -Center for Career Services
Seattle University
08.2016 - 03.2018
Assistant Resident Director
Dean College
07.2015 - 05.2016
Orientation Coordinator
University of Massachusetts Boston
03.2015 - 08.2016
University of Massachusetts Boston
Bachelors in Arts, Human Services
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