Yovaana Martinez Lopez
Lawrence
Summary
Dynamic leasing agent with a goal-oriented mindset, previously at KDR Groups, excelling in strategic planning and tenant satisfaction. Leveraged leasing and sales expertise to minimize vacancies and enhance tenant relations. Demonstrated compassion and empathy in patient care, ensuring compliance with HIPAA guidelines—quick learner with proven organizational skills and effective communication.
Personable and highly efficient with a deep understanding of customer service and property management principles, paired with strong communication and organizational skills. Dedicated to creating positive living experiences and driving occupancy rates.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Leasing Agent
KDR Groups
05.2025 - 09.2025
- Assisted prospective tenants in property tours, showcasing amenities and features.
- Managed leasing documentation and maintained accurate records of tenant applications.
- Responded to inquiries via phone and email, providing timely information about available units.
- Facilitated communication between tenants and maintenance staff to address service requests promptly.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
CNA
Bridge Haven Memory Care
08.2023 - 03.2025
- Assisted residents with daily living activities, promoting independence and dignity.
- Facilitated engaging activities that stimulated cognitive function and social interaction.
- Communicated effectively with families regarding resident care and progress updates.
- Ensured the cleanliness and safety of resident living areas, adhering to infection control protocols.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided emotional support to residents, fostering a comforting environment.
- Trained new staff on best practices for resident care and safety measures.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Car Hopper
Sonic
06.2022 - 08.2022
- Delivered prompt service to customers by efficiently taking and processing orders.
- Maintained the cleanliness and organization of the work area to enhance customer experience.
- Assisted in training new employees on operational procedures and customer service protocols.
- Communicated effectively with kitchen staff to coordinate order preparation and delivery times.
- Adapted quickly to changing demands during peak hours, maintaining high service standards.
- Monitored inventory levels, ensuring timely restocking of supplies as needed.
- Collaborated with team members to ensure timely food delivery to guests.
Education
Bachelor of Business Administration - Business Administration
Johnson County Community College
Overland Park, KS05-2028
High School Diploma -
Lawrence High School
Lawrence 05-2024
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Strategic planning
- Lease preparation
- Patient care
- Time management
- Compassion and empathy
- HIPAA compliance
- Quick learner
- Organization
- Memory retention
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Agent
KDR Groups
05.2025 - 09.2025
CNA
Bridge Haven Memory Care
08.2023 - 03.2025
Car Hopper
Sonic
06.2022 - 08.2022
Bachelor of Business Administration - Business Administration
Johnson County Community College
High School Diploma -
Lawrence High School