Linda Scelzo

• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Complied with established internal controls and policies.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.

Worked well in a team setting, providing support and guidance.