Linda Schock
Bismarck
Summary
Administrative professional specializing in office operations and support. Expertise in enhancing productivity through organizational skills and effective communication. Proficient in time management and accurate data entry, resulting in successful task execution and improved client satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Receptionist
Augusta Place - Skilled Nursing
01.2025 - Current
- Greeted visitors and directed to appropriate departments for streamlined access.
- Provided administrative support, assisting with document preparation and data entry tasks.
- Answered incoming calls, took messages, and transferred calls to relevant personnel.
- Maintained daily calendars and scheduled appointments with clients effectively.
- Scanned and indexed medical documentation in compliance with HIPAA regulations.
Administrative Assistant
Burleigh County Housing Authority
03.2023 - 03.2024
- Delivered extensive administrative support to executive team and staff.
- Coordinated calendars, appointments, meetings, and conference calls effectively.
- Produced and disseminated correspondence, memos, reports, and presentations promptly.
- Handled incoming calls by screening and routing inquiries to correct personnel.
- Organized electronic and physical filing systems to ensure document accuracy.
Customer Service
Capturis
07.2021 - 08.2022
- Responded promptly and courteously to customer inquiries via phone, email, and live chat, providing accurate information and assistance in a timely manner.
- Handled a high volume of inbound calls, addressing customer concerns, troubleshooting problems, and escalating issues as necessary to achieve resolution.
- Processed orders, returns, and exchanges efficiently and accurately, ensuring adherence to company policies and procedures.
- Maintained detailed records of customer interactions and transactions using CRM software, facilitating seamless communication and collaboration across departments.
Administrative Assistant
Cedar Rapids Electrical Dealership
08.2000 - 11.2018
- Optimized executive time management by scheduling appointments, meetings, and travel arrangements.
- Managed logistics for meetings, conferences, and events, including venue booking and audiovisual setup.
- Drafted and proofread correspondence to ensure accuracy and adherence to company standards.
- Directed incoming calls and emails, prioritizing urgent matters for swift resolution.
- Organized electronic and physical filing systems for efficient document retrieval.
Education
Medical Billing & Coding
Bismarck State College
Bismarck, ND03-2025
Some College (No Degree) - Clerical Secretary
Kirkwood Community College
Cedar Rapids, IASkills
- Verbal and written communication
- Problem-solving and conflict resolution
- Microsoft Office Suite proficiency
- Multitasking and prioritization
- Interpersonal skills and customer focus
- QuickBooks proficiency
- Office administration
- Team collaboration
Certification
- Medical Terminology
- Medical Billing & Coding
Timeline
Receptionist
Augusta Place - Skilled Nursing
01.2025 - Current
Administrative Assistant
Burleigh County Housing Authority
03.2023 - 03.2024
Customer Service
Capturis
07.2021 - 08.2022
Administrative Assistant
Cedar Rapids Electrical Dealership
08.2000 - 11.2018
Medical Billing & Coding
Bismarck State College
Some College (No Degree) - Clerical Secretary
Kirkwood Community College
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