Gary Olson
Bismarck
Summary
Dynamic Guest Services Supervisor with a proven track record at Pilot Travel Centers, excelling in customer relationship management and exceptional communication. Trained and mentored team members, enhancing service quality and customer satisfaction. Skilled in hardware diagnostics, ensuring efficient operations and a positive guest experience.
Overview
6
6
years of professional experience
Work History
Guest Services Supervisor
Pilot Travel Centers
07.2022 - Current
- Trained junior team members in customer service strategies and property policies.
- Supported team members by offering constructive feedback and coaching as needed.
Deli Associate
Family Fare
01.2020 - 06.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Education
Associate of Science - Cybersecurity And Computer Networks
Bismarck State College
Bismarck, ND05-2022
Skills
- Customer relationship management
- Exceptional communication
- Virtualization technologies
- Hardware diagnostics
Timeline
Guest Services Supervisor
Pilot Travel Centers
07.2022 - Current
Deli Associate
Family Fare
01.2020 - 06.2022
Associate of Science - Cybersecurity And Computer Networks
Bismarck State College