Taha Sasmaz
Aspen,CO
Summary
Dynamic Guest Services Supervisor with extensive experience delivering luxury-level hospitality and elevating guest satisfaction. Known for exceptional communication, conflict resolution, and relationship-building skills, consistently fostering loyalty among repeat guests. Successfully developed and implemented training programs that improved team performance and service consistency. Adept at leading teams in fast-paced environments, managing guest operations, and resolving issues with composure and professionalism. Recognized for reliability, attention to detail, and a results-driven approach that enhances overall guest experience and operational efficiency.
Overview
11
11
years of professional experience
Work History
Guest Services Supervisor
Hotel Jerome
04.2021 - Current
- Led daily operations to ensure seamless guest experiences and efficient service delivery.
- Implemented training programs that improved team performance and guest interaction skills.
- Monitored guest feedback to identify areas for service enhancement and operational improvements.
- Managed staff schedules to ensure optimal coverage during peak hours and events.
- Enhanced guest experience by personalizing services based on individual preferences and needs.
- Established relationships with repeat guests to foster loyalty and enhance customer retention.
Guest Arrival Expert
St Regis Aspen Resort
12.2022 - 09.2024
- Coordinated seamless guest check-in experiences, ensuring timely arrivals and departures.
- Enhanced customer experience by providing tailored information about resort amenities and local attractions.
- Managed reservation inquiries, ensuring accurate and efficient processing of guest requests.
- Provided comprehensive information resources to guests, enhancing their overall stay experience.
Concierge
Viewline Resort Snowmass Village
12.2021 - 05.2022
- Coordinated reservations for various accommodations, ensuring seamless guest experiences throughout their stay.
- Facilitated travel arrangements for guests, including transportation and itinerary planning, enhancing overall satisfaction.
- Recommended local attractions and dining options, tailoring suggestions to individual guest preferences and interests.
- Assisted in planning special events, collaborating with vendors to create memorable experiences for guests.
- Resolved guest complaints through effective communication and problem-solving, maintaining high levels of customer satisfaction.
- Developed relationships with local businesses to enhance guest experiences and provide exclusive offers.
- Maintained high standards of professionalism and courtesy, creating a welcoming atmosphere for all guests.
Welcome Desk Agent
W Hotel Istanbul
06.2018 - 02.2021
- Assisted guests with inquiries, ensuring prompt and accurate information delivery.
- Coordinated room reservations, optimizing occupancy and guest satisfaction.
- Facilitated smooth guest check-in procedures, enhancing overall experience.
- Resolved guest issues swiftly, maintaining high service standards and satisfaction.
- Handled cash and credit transactions accurately, ensuring financial accountability.
- Collaborated with management on promotional strategies to boost guest engagement.
- Improved communication between departments by relaying important guest information in a timely manner.
- Assisted in training new Welcome Desk Agents, sharing best practices for excellent customer service delivery.
- Participated in team meetings to discuss strategies for improving hotel operations and enhancing the overall guest experience.
Sales Consultant
COS
01.2015 - 05.2015
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Education
No Degree - Computer Science Engineering
Istanbul Kultur University
Istanbul, TurkeySkills
- Customer Service Standards
- Customer Relationship Management
- Guest Relations & Guest Services
- Conflict Management
- Exceptional Communication
- Relationship Building
- Foreign Language Proficiency
- Customer Service Excellence
- Computer Skills
- MS Office Suite
Languages
English
Full Professional
Turkish
Native or Bilingual
Interests
Music Production, Fashion, Visual Arts, Hospitality
Timeline
Guest Arrival Expert
St Regis Aspen Resort
12.2022 - 09.2024
Concierge
Viewline Resort Snowmass Village
12.2021 - 05.2022
Guest Services Supervisor
Hotel Jerome
04.2021 - Current
Welcome Desk Agent
W Hotel Istanbul
06.2018 - 02.2021
Sales Consultant
COS
01.2015 - 05.2015
No Degree - Computer Science Engineering
Istanbul Kultur University