- Enjoy participating in [activity] for overall physical and mental well-being
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Regularly practice mindfulness and meditation for overall wellness
- Outdoor Recreation
- I participate in a variety of outdoor recreational activities
- Kayaking
- Hiking
- Camping
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- Auto Repair/Restoration
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Music
- Volunteering
- Participating in local clean-up initiatives
- Gardening
- Drawing and Painting
- Martial Arts
Raeshard williams
Schenectady,New York
Summary
Dynamic Guest Services Supervisor with a proven track record in customer service and team management. Skilled in conflict resolution and staff training, driving exceptional guest experiences and operational efficiencies.
Results-oriented professional with strong leadership and communication skills in the hospitality industry. Expertise in training and mentoring teams to enhance service quality and guest satisfaction. Committed to implementing process improvements for operational excellence.
Detail-oriented Guest Services Supervisor skilled in optimizing team performance and resolving guest inquiries. Known for fostering collaboration across departments to achieve outstanding guest experiences while maintaining high operational standards.
Experienced with managing guest services operations and ensuring high levels of customer satisfaction. Utilizes effective problem-solving strategies and team leadership to streamline operations. Track record of fostering positive guest experiences and maintaining service standards.
Professional in guest services, prepared to lead and elevate customer experiences. Background in managing guest services with focus on improving service quality and operational efficiency. Known for fostering teamwork and delivering consistent results, adaptable to changing needs. Proficient in conflict resolution and staff training.
Overview
6
6
years of professional experience
Work History
Guest Services Supervisor
Alltown Fresh
Schenectady, NY
12.2023 - Current
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on customer service best practices and operational procedures.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction levels.
- Implemented process improvements that streamlined workflows and improved team efficiency.
- Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Processed guest payments and provided accurate change.
- Trained junior team members in customer service strategies and property policies.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Safety Capton
Speed Way/seven Elevn
Caston On The Hudson
08.2021 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to support sales initiatives.
- Processed transactions efficiently, ensuring accuracy in cash handling and receipts.
- Collaborated with team members to optimize store layout for improved customer flow.
- Conducted inventory checks regularly, identifying discrepancies and recommending solutions.
- Trained new associates on sales techniques and customer service best practices.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Security Officer
Allied Universal Security Services
Albany, NY
01.2020 - 08.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Implemented security protocols, enhancing overall safety measures within assigned areas.
- Trained new security staff on procedures and emergency response techniques.
- Prepared detailed incident reports to document occurrences and actions taken.
- Collaborated with management to refine security strategies based on site assessments.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
Associate of Criminal Justice - Criminal Justice
Bryant & Stratton College
Albany, NYHigh School Diploma -
Hudson High School
Hudson, NY06-2009
Skills
- Customer service standards
- Greeting customers
- Conflict management
- Customer relationship management
- Customer service
- Guest relations
- Processing payments
- Operations management
- Team management
- Policy enforcement
- Check-in procedures
- Increasing occupancy
- Exceptional communication
- Guest accommodations
- Generating reports
- Adjusting schedules
- Team Training
- Improving processes
- Implementing policies
- Front office support
- Strategic planning
- Supporting audits
- Making reservations
- Schedule setting
- Quality controls
- Verifying reservations
- Strong leadership
- Payment collecting
- Associate training
- Optimizing team performance
- Resolving disputes
- Check-out procedures
- Guest engagement strategies
- Teamwork and leadership
- Guest experiences
- Relationship building
- Computer skills
- Guest services
- Staff training
- Decision-making
- Training and mentoring
- Flexible schedule
- Work Planning and Prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 2 0r more staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Interests
Timeline
Guest Services Supervisor
Alltown Fresh
12.2023 - Current
Safety Capton
Speed Way/seven Elevn
08.2021 - 12.2023
Security Officer
Allied Universal Security Services
01.2020 - 08.2023
Associate of Criminal Justice - Criminal Justice
Bryant & Stratton College
High School Diploma -
Hudson High School