Simran Kaur
Cambridge,ON
Summary
Proven leader in customer service, adept at conflict management and fostering guest relations, significantly enhanced guest satisfaction . Skilled in team management and relationship building, consistently resolved complaints, ensuring loyalty. Expertise in customer relationship management and processing payments, elevating customer experiences across various roles.
Overview
6
6
years of professional experience
Work History
Guest Services Supervisor
Hampton Inn Suites
Kelowna , Bc
11.2022 - 11.2023
- Supported team members by offering constructive feedback and coaching as needed.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
Guest Services Supervisor
Four Points by Sheraton Kelowna
Kelowna Bc
06.2021 - 11.2023
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Maintained up-to-date knowledge of products and services offered.
Customer Service Manager
Husky Energy
Kelowna,bc
08.2020 - 12.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Representative
Toys R Us
KELOWNA BC
07.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
MacDonalds
Kelowna Bc
04.2018 - 06.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Arts - General Studies
Okanagan College
Kelowna Bc 12.2020
Skills
- Customer service standards
- Greeting customers
- Conflict Management
- Guest Relations
- Customer Relationship Management
- Processing payments
- Team Management
- Relationship Building
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Guest Services Supervisor
Hampton Inn Suites
11.2022 - 11.2023
Guest Services Supervisor
Four Points by Sheraton Kelowna
06.2021 - 11.2023
Customer Service Manager
Husky Energy
08.2020 - 12.2021
Customer Service Representative
Toys R Us
07.2019 - 08.2020
Customer Service Cashier
MacDonalds
04.2018 - 06.2019
Associate of Arts - General Studies
Okanagan College