Linda S. Eames
Naples,FL
Summary
Highly organized professional with years of customer service experience and excellence. Seeking to transition into a remote position. My strengths include a strong, dedicated work ethic with a positive attitude. My goal is to be a knowledgeable, valued employee who consistently exceeds our customers’ satisfaction.
Overview
42
42
years of professional experience
Work History
Supervisor, Operators / Telecommunications Billing / Asset Mgmt
Arthrex, INC
Naples, FL
07.2014 - Current
- Manage Arthrex’s five Corporate Operators
- Monitor / approve time off requests, scheduling to ensure proper coverage
- Call Accounting Stat Reports
- Team annual reviews and processes
- Monitor and track 48 Telecommunications Vendor accounts
- Review invoice pricing to submit to AP & Capri for payment
- Work with Telecomm Vendors, ordering inventory, resolve billing issues when needed
- Telecomm Invoice Reconciliation
- Update Vendor portals
- Assist Sr. Manager in creating annual Fiscal Year budget for Telecomm Vendors
- Generate PReqs for PO#s in SAP for FY Budget figures
- Address Jira ticket requests for travel MiFis and cell phones, monitor, track dates to ensure charging equipment is returned with devices and equipment is in working order
- Telecomm Inventory: Bi-annual audits of MiFis and cells for Verizon, AT&T, and T-Mobile.
- New Inventory – order, label, record phone number, IMEI, SIM, Password, contract dates
Corporate Operator / Reception
Arthrex, INC
Naples, FL
12.2013 - 07.2014
- Greet guests, vendors, consultants, contractors and employees in a warm, friendly and professional way.
- Operate and maintain Visitor Management System
- Answer and direct all incoming calls accurately, timely using ARC Attendant Console
- Promoted to Supervisor of Corporate Operators within 7 months of joining the team.
Customer Service Coordinator
Arthrex Inc
Naples, FL
07.2011 - 12.2013
- Customer Service began in the Data Entry department. Promoted shortly after to Customer Service Coordinator taking telephone orders along with being solely responsible for all GHX Customer Service order processing in QAD and GHX systems.
- Work with our customers, sales reps and distributors’ orders to process them with an extremely low error rate.
Customer Service, Department of Motor Vehicles
Collier County Tax Collector
Naples, FL
08.2007 - 07.2011
- Work directly with the public handling all aspects of Motor Vehicles, including registrations, vehicle titling, working with trusts, death certificates, vessels
- Provide excellent customer service and able to work with people in all sorts of situations
Legal Assistant
Paulich, Slack & Wolff, P.A.
Naples, FL
05.2006 - 02.2007
- Assistant to Real Estate Attorney
- Work hand in hand to create legal documents, filings for the State of Florida, and other necessary documents needed to complete a business closing.
- Transcribing and creating letters. Strong interaction with clients
Accounts Manager/Member Relations
Golds Gym
Naples, FL
08.2005 - 05.2006
- Responsible for maintaining the billing contact integrity of the club’s 2,500-member database (Aphelion Club Management Software System)
- First point of contact in resolving member past due accounts
- Responded to in-person, telephone, and written member inquiries, concerns with initial priority of retaining members by means of resolving related issues/disputes
Proprietor – Residential Cleaning Services
Royersford
PA
09.1997 - 07.2005
- Sole proprietor of a private residential based cleaning business. Managed a referral only business achieving average annual growth of 100% per year with client base and revenue
Communications Specialist
Boston Financial Data Services
Quincy, MA
01.1991 - 08.1995
- Worked with various Mutual Fund Companies at Boston Financial
- Responded to inquiries from mutual fund holders applying each Fund’s requirements on course of action by composing letters addressing questions and concerns
Administrative Assistant to V.P. Sales
HoltraChem, Inc.
Natick, MA
11.1987 - 08.1990
- Set up and maintained all charts/reports tracking product information, customer forecasts and allocations for office and suppliers (Domestic and International)
- Maintained current customer pricing for all products/data entry
- Coordinated business meetings on and off site
- Scheduled travel arrangement for seven Eastern Seaboard Area Managers
Administrative Assistant to V.P Operations
Tel Plus Communications
Framingham, MA
07.1984 - 11.1987
- Responsible for auditing expenses and time sheets for all Operations personnel
- Coordinated company functions and meetings
- Scheduled all company travel and training arrangements
- Record maintenance, registration renewals, and assignment of 95 company vehicles
- Supervisor of PBX Operator and Maintenance Contract Administrator
Education
High School Diploma -
West Haven High School
West Haven, CTCertification - Canine Science / Kennel Management
Newbury Jr. College
Holliston, MASkills
- Strong customer service, organizational skills and multitasking skills
- Effective communication skills
- Time management skills
- Detail oriented
- Microsoft Word, Excel
- Concur / Emburse
- Attention to detail
Timeline
Supervisor, Operators / Telecommunications Billing / Asset Mgmt
Arthrex, INC
07.2014 - Current
Corporate Operator / Reception
Arthrex, INC
12.2013 - 07.2014
Customer Service Coordinator
Arthrex Inc
07.2011 - 12.2013
Customer Service, Department of Motor Vehicles
Collier County Tax Collector
08.2007 - 07.2011
Legal Assistant
Paulich, Slack & Wolff, P.A.
05.2006 - 02.2007
Accounts Manager/Member Relations
Golds Gym
08.2005 - 05.2006
Proprietor – Residential Cleaning Services
Royersford
09.1997 - 07.2005
Communications Specialist
Boston Financial Data Services
01.1991 - 08.1995
Administrative Assistant to V.P. Sales
HoltraChem, Inc.
11.1987 - 08.1990
Administrative Assistant to V.P Operations
Tel Plus Communications
07.1984 - 11.1987
High School Diploma -
West Haven High School
Certification - Canine Science / Kennel Management
Newbury Jr. College