Deneen Wesley
HOUSTON,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals and supporting organizational goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles,account management, business processes and customer service best practices. As a team player, I am detail oriented and thrive in a fast-paced environment.
Overview
32
32
years of professional experience
Work History
Billing/AR Billing Specialist
Fairway Mortgage
Carrollton, TX
08.2021 - Current
- Processed and reviewed billing statements for accuracy and compliance with company policies.
- Communicated with clients to resolve inquiries and discrepancies in billing accounts.
- Coordinated with internal departments to ensure timely invoice generation and distribution.
- Generate and send timely invoices, and accurately apply clients/customer payments to accounts.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Monitor aging reports to identify overdue accounts, contacting clients to resolve discrepancies and collect payments.
- Perform bank reconciliations, maintain accurate customer records, and assist with month end closing procedures.
- Investigate payment discrepancies, process disputes, and recommend adjustments or write-offs for uncollectible accounts.
- Analyzed account data to support financial reporting and forecasting efforts.
- Increased overall departmental productivity through active participation in process improvement initiatives focused on streamlining AR workflows.
- Contributed to a positive work environment with open communication channels for addressing questions or concerns related to AR tasks.
- Supported internal audit initiatives, providing thorough documentation of AR activities as requested for review purposes.
Purchase Clearing Coordinator/ Audit Specialist
Fairway Mortgage
08.2021 - Current
- Responsible for providing Investors all required documentation to make the loan insurable. This includes working internally with Fairway’s respective departments for missing information and clarification as well as working with third parties such as the title company, insurance company etc.
- Monitor files for Investor suspensions
- Provide investor with all missing documents and requirements
- Coordinate with internal departments and third parties for required documentation
- Determine alternative solutions for non-curable suspensions
- Work with investors for solutions, clarifications, and status of files
- Work all files with predetermined deadlines
- Perform Audits on all Post Funding Loans (PFR’s) to make sure that all documents are in the file ready for the investor to purchase
- Perform QC Audits on loans and shipped full file completed packages to investor to purchase
Purchase Clearing Analyst
Caliber Home Loans
03.2016 - 08.2021
- Responsible for providing Investors all required documentation to make the loan insurable. This includes working internally with Calibers respective departments for missing information and clarification as well as working with third parties such as the title company, insurance company etc.
- Monitor files for Investor suspensions
- Provide investor with all missing documents and requirements
- Coordinate with internal departments and third parties for required documentation
- Determine alternative solutions for non-curable suspensions
- Work with investors for solutions, clarifications, and status of files
- Work all files with predetermined deadlines
- Perform Audits on all Post Funding Loans (PFR’s) to make sure that all documents are in the file ready for the investor to purchase
- Perform QC Audits on loans and shipped full file completed packages to investor to purchase
Senior Loan Processor- VA IRRL Team
Genpact (USAA Contractor)
10.2015 - 03.2016
- Processing VA loans files for the VA IRRL Team
- Makes introductory calls to borrower upon receiving the loan file and continues communication throughout the process of the loan
- Verifies receipt of welcome kits, preliminary loan disclosures and application
- Verifies and documents all AUS requirements and resubmits
- Responsible for processing loans from set up to closing by verifying compiling and entering borrower information into loan processing systems
- Reviews loan application files to verify that all data is complete and meets standards, including the loan type and purpose, borrower assets, liabilities, and employment
- Verify and analyze loan documentation including income, credit, appraisal, and title, while maintaining strict compliance with applicable federal and state regulations
- Interact with Mortgage Professionals to obtain information from the borrower or to seek clarification about documents in the loan file
- Submit loan application files to underwriting for approval, and create and mail approval or denial letters to applicants
- Submit approved mortgage loan files to closing settlement, and responsible for handling nonpublic information(NPI) about borrowers
- Adhere to applicable internal NPI policies and procedures, and protect the confidentiality of the borrower information
Senior Loan Processor
Nationstar Mortgage (Contract)
03.2015 - 09.2015
- Makes Introductory calls to borrower upon receiving the loan file and continues communication Throughout the process of the loan
- Verifies with borrower accuracy of all information entered in the mortgage online system (MOL) and Dashboard when required
- Verifies receipt of welcome kits, preliminary loan disclosures and application
- Verifies and documents all AUS requirements and resubmits
- Request and input any additional documentation underwriting requires
- Maintain communication with borrowers through the loan process
- Submits loan files to the underwriting department and clear all underwriting detail
- Review estimated final HUD-1 with borrower and confirms loan transaction detail
- Verify and collect loan shortages from the borrower
- Prepares and sends out loan closing documents to closing agent in a timely manner to coincide With the schedule signing date
- Prepares and submits loan file to the funding department and clears all funding conditions
- Effectively manage pipeline notes and loan sub status
- Communicate daily with the title company to obtain and update HUD’s
- Work with the title company to clear liens, judgments or any other clouded items from title
Loan Processor/ Foreclosure Review Manager/ Closer
Bank of America
04.2008 - 12.2014
- Processed multiple Subprime, GSE, USDA, VA and FHA accounts for foreclosure review
- Adhered to policy and procedures and guidelines of the bank and states to make sure each account was Prepared properly to meet foreclosure requirements
- Managed a team of 10 plus associates for processing appraisals and Deed Lieu for short sale department
- Provide direct feedback on metrics assigned for team regarding FNMA, FHLMC, GSE, VA, USDA, and FHA Procedures and policies
- Ensured team followed and in compliance with bank policy and procedures
- Prepared various reporting for upper management on team overall daily and month to date production
- Organized manager meetings with other managers and VIP’s from other departments on daily and Monthly basis regarding overall production and changes in the bank policy
- Reconcile reports
- Manage task workflow in Equator
- Review all title reports and foreclosure deeds to ensure clear titles are obtained in a timely manner and according to company policy
- Review title reports to assure all items are accounted for to include, updating payoffs, taxes, and HOA
- Address inquiries from agents, internal staff, and vendors professionally and in a timely manner
Vendor Account Manager
Air System Components
04.2006 - 04.2008
- Provided exemplary customer service vendor accounts both by local and interstate commerce accounts
- Quoted pricing on ventilation products
- Placed orders in AS400 system and provide pertinent data for shipment
- Negotiated pricing and terms with suppliers to enhance profitability.
- Managed vendor relationships to ensure compliance with contractual agreements.
- Processed and reviewed billing statements for accuracy and compliance with company policies.
- Communicated with clients to resolve inquiries and discrepancies in billing accounts.
- Coordinated with internal departments to ensure timely invoice generation and distribution.
- Generate and send timely invoices, and accurately apply clients/customer payments to accounts.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Monitor aging reports to identify overdue accounts, contacting clients to resolve discrepancies and collect payments.
- Perform bank reconciliations, maintain accurate customer records, and assist with month end closing procedures.
- Investigate payment discrepancies, process disputes, and recommend adjustments or write-offs for uncollectible accounts.
- Analyzed account data to support financial reporting and forecasting efforts.
- Increased overall departmental productivity through active participation in process improvement initiatives focused on streamlining AR workflows.
- Contributed to a positive work environment with open communication channels for addressing questions or concerns related to AR tasks.
- Supported internal audit initiatives, providing thorough documentation of AR activities as requested for review purposes.
Billing Analyst
Excel Telecommunications
03.1994 - 04.2006
- Managed independent client accounts that dealt with multi- level marketing plan
- Provided first level resolution concerning and client complaints
- Handles co-workers with issues regarding compensation, marketing and sales programs, as well as Career advancement with organization
- Escalated regulatory complaints, and developed account provisioning fiscal statistical reports to upper Management
- Analyzed competitive bill analysis of rates, product features and discounts
Education
Bachelors of Science - Criminal Justice
Jarvis Christian College
Hawkins, TX05-2018
Associates Degree - Business Administration
Richland College
Richardson, TX08.1990
Diploma - General Studies
South Garland High School
Garland, TX05.1990
Skills
- Expert organizational, leadership, and communication skills
- Recognized for integrity, professionalism, competence in managing administrative and human resource affairs, account management and supporting of organizational goals
- Detail-oriented, and thrive in a fast-paced environment
- Excellent organizational, interpersonal and communication skills, self-starter and motivated achiever dedicated to getting the job done
- Ability to work independently or as a fully cooperative member of a team
- 10key,Windows, Proficient Microsoft Office/Excel
- Extremely organized with great attention to detail
- Excels in High Volume/Fast Paced work environment
- Strong verbal and written communication skills
- Excellent multitasking ability
- Capable of navigating through multiple computer systems simultaneously
- Strong analytical/ problem solving skills
- Proficient in all Microsoft programs and applications
- Proficient in Encompass applications
- Multitasking and organization
- Customer service
Timeline
Purchase Clearing Coordinator/ Audit Specialist
Fairway Mortgage
08.2021 - Current
Billing/AR Billing Specialist
Fairway Mortgage
08.2021 - Current
Purchase Clearing Analyst
Caliber Home Loans
03.2016 - 08.2021
Senior Loan Processor- VA IRRL Team
Genpact (USAA Contractor)
10.2015 - 03.2016
Senior Loan Processor
Nationstar Mortgage (Contract)
03.2015 - 09.2015
Loan Processor/ Foreclosure Review Manager/ Closer
Bank of America
04.2008 - 12.2014
Vendor Account Manager
Air System Components
04.2006 - 04.2008
Billing Analyst
Excel Telecommunications
03.1994 - 04.2006
Bachelors of Science - Criminal Justice
Jarvis Christian College
Associates Degree - Business Administration
Richland College
Diploma - General Studies
South Garland High School