Kami Ottman
Lyman,UT
Summary
Dynamic Billing Specialist II at Nursa with a proven track record in payment processing and exceptional verbal communication. Recognized for resolving discrepancies and enhancing customer satisfaction through effective problem-solving and teamwork. Adept in Microsoft Excel, I excel at fostering strong relationships with clients and vendors to ensure accuracy and efficiency in billing operations.
Overview
11
11
years of professional experience
Work History
Billing Specialist II/AR Billing Specialist
Nursa
, UT
2025.02 - Current
- Answered customer inquiries regarding billings, payments, account status.
- Answered customer questions to maintain high satisfaction levels.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Input statement information, reconciled accounts and resolved discrepancies.
- Resolved discrepancies between customers' remittances and invoices received.
- Provided support to other departments within the organization as needed.
- Developed strong professional rapport with vendors and clients.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Payment Specialist
Nursa
, UT
2023.08 - 2025.02
- Collaborated with other departments within the organization to resolve any payment discrepancies.
- Handle daily transaction processes for payment.
- Ensure all payments are accurately processed, recorded, and reconciled.
- Address discrepancies or errors in payments, implementing corrections when needed.
- Detail-oriented in Excel sheets to update admin reports, recoupment, and update bonuses.
- Work with payment processes, including Stripe and Branch.
- Processed payments for various clients in a timely manner.
- Developed and maintained relationships with customers to ensure payment accuracy.
- Researched discrepancies related to customer accounts and payments.
Customer Support Specialist
Nursa
, UT
2022.08 - 2023.08
- Excellent customer service soft skills.
- Customer-obsessed: Enthusiasm for helping users succeed.
- Tech Savvy: A strong ability to be proficient in multiple platforms.
- Self-motivated and a strong team player.
- Adaptable to a fast-paced, growing company.
- Excellent oral and written communication skills.
- Support all forms of inbound communication with users, including chat, phone, and email.
- Maintain callback requests and outbound communications as needed.
- Welcome and educate new users to succeed within the company app.
- Troubleshooting app functionality with users.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Admin Assistant/Campus Security
Mount Jordan Middle School
, UT
2014.10 - 2022.08
- Assist the administration in keeping the school safe with camera monitoring.
- Build relationships with students to create a positive school culture.
- Report truant students and discipline issues to the administration.
- Create templates and deploy them to the school marquee.
- Enter office referrals and minor discipline into the Data Dashboard.
- Run reports in Skyward: tardy reports, day summary, and absence reports.
- Monitor the Milestone Camera System and pull footage if needed.
- Maintain good working relationships with co-workers, teachers, parents, and students.
- Address concerns quickly to avoid lasting issues.
- Observe students during class or activities to help teachers or administrators.
- Assist other office help with telephones, and in greeting visitors.
Education
Internship - Phlebotomy
Phlebotomy Certification
Sandy, UT09.2012
High School Diploma -
Skyline High School
Sandy, UT05.2003
Skills
- Invoice generation
- Organizational skills
- Multitasking Abilities
- Billing procedures
- Payment processing
- Invoice reconciliation
- Customer service
- Discrepancy resolution
- Attention to detail
- Effective communication
Timeline
Billing Specialist II/AR Billing Specialist
Nursa
2025.02 - Current
Payment Specialist
Nursa
2023.08 - 2025.02
Customer Support Specialist
Nursa
2022.08 - 2023.08
Admin Assistant/Campus Security
Mount Jordan Middle School
2014.10 - 2022.08
Internship - Phlebotomy
Phlebotomy Certification
High School Diploma -
Skyline High School