Tiffany Ledbetter
New Narrative
Lafayette
1
Certification
13
years of professional experience
Dedicated Billing Specialist known for fostering strong client relationships and ensuring billing accuracy. Committed to continuous improvement in billing processes, driving efficiency, and maintaining compliance with industry standards.
Work History
Billing Specialist II
13 Years 1 Month- Managed payment collections and reconciled accounts to maintain financial integrity.
- Processed billing statements accurately and promptly, ensuring timely distribution to clients.
- Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
- Utilized billing software to streamline invoicing processes and enhance accuracy.
- Analyzed billing data trends to identify areas for process optimization and cost reduction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Increased revenue retention by setting up a follow-up system for outstanding payments.
- Identified opportunities for process improvement, leading to more streamlined billing operations.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Implemented cost-saving measures by identifying and eliminating inefficiencies in the billing process.
- Reduced billing errors, leading to a decrease in customer complaints, by conducting regular audits of billing data.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Streamlined billing process efficiency by implementing updated billing system.
Front Desk Receptionist
2 Years 5 Months- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Assisted clients with inquiries, providing exceptional customer service and fostering positive relationships.
- Coordinated appointment scheduling and maintained accurate records for efficient office management.
- Implemented streamlined procedures for handling phone calls, enhancing communication efficiency across departments.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed clerical duties and tasks for clinic administration.
- Oversaw daily front desk operations, maintaining organized patient records and managing confidential information securely.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Provided clinic coverage for Office Administrator, including completing Urine Drug Screens and medication delivery management.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Conducted regular audits of medication inventory to maintain accuracy and prevent discrepancies.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
Education
Bachelor of Science - Health Administration
- Honoree of Delta Mu Delta
- Dean's List 2014-2016
- Summa cum laude graduate
- 3.9 GPA
Skills
Medical billing expertise
Billing systems and software
Invoice processing
Claims processing
Analytical problem-solving
Appeals management
Payment reconciliation
Account reconciliation
Invoice generation
Insurance verification
Insurance plan knowledge
Client engagement
CMS compliance
Insurance plan knowledge
Coordination of benefits
Claim error resolution
Appeals management
Payment reconciliation
Data entry proficiency
Decision-making
Fraud prevention
Payer compliance
Healthcare revenue cycle
Claim submission processes
Payer guidelines knowledge
Certification
- Certified Professional Biller, AAPC - July 2026
Timeline
Billing Specialist II
New Narrative
07.2013 - CurrentRead More
Front Desk Receptionist
New Narrative
07.2013 - 12.2015Read More
Capella University
Bachelor of Science from Health Administration
Read More