Linda Shaw
Presque Isle,ME
Summary
Dynamic Director of Surgical Services with a proven track record in enhancing patient care, optimizing operations, and leading multidisciplinary teams to achieve superior outcomes.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Director of Surgical Services
Northern Light AR Gould
Presque Isle, ME
07.2023 - Current
- Directed surgical service operations, ensuring compliance with regulatory standards and best practices.
- Implemented strategic initiatives to enhance patient care and operational efficiency within surgical departments.
- Led multidisciplinary teams in developing protocols that improved patient outcomes and streamlined workflows.
- Managed budgetary allocations and resource utilization for surgical services, optimizing departmental performance.
- Collaborated with clinical staff to assess needs and implement training programs that enhanced team competencies.
- Oversaw quality assurance processes, fostering a culture of continuous improvement in surgical practices.
- Developed strategic partnerships with external stakeholders to advance service offerings and expand access to care.
- Evaluated surgical technologies and systems, driving adoption of innovations that improved procedural effectiveness.
- Directed operational strategies to enhance efficiency in surgical services.
- Collaborated with multidisciplinary teams to improve patient care pathways.
- Analyzed performance metrics to identify areas for quality improvement.
- Kept practices, techniques, policies and procedures consistent with professional standards and regulatory agencies.
- Interviewed, hired, evaluated and terminated management and support staff.
- Reviewed financial reports, made modifications to reduce costs and identified sound alternatives for purchasing equipment and supplies.
- Maximized resource utilization by scheduling elective surgeries according to available operating room capacity and staffing levels.
- Coached, mentored and supported managers, colleagues and staff.
- Coordinated with anesthesia providers to ensure safe delivery of anesthesia services during surgical procedures.
- Managed financial resources, establishing budgets and monitoring expenditures to ensure fiscal responsibility in the department.
- Developed and maintained a high-quality surgical services team through rigorous training and performance evaluations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Practice Manager
Northern Light AR Gould
Presque Isle, ME
02.2016 - 07.2023
- Streamlined operational workflows to enhance patient care efficiency and reduce appointment wait times.
- Implemented staff training programs, fostering professional development and improving team performance.
- Developed and maintained effective budgeting processes, ensuring optimal allocation of resources across departments.
- Led quality improvement initiatives, resulting in enhanced service delivery standards and patient satisfaction scores.
- Coordinated interdisciplinary team meetings to align objectives and improve communication among clinical staff.
- Analyzed practice performance metrics to identify areas for growth and implement targeted strategic plans.
- Oversaw compliance with healthcare regulations, ensuring adherence to best practices and safety protocols.
- Cultivated relationships with external stakeholders, enhancing collaboration and resource sharing within the community.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back-office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 30 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Consulted with healthcare professionals on business decisions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Supervised team of 30 office personnel.
Practice Manager
Northern Maine ENT Associates
Presque Isle, Maine
03.2002 - 02.2016
- Coordinated financial management tasks, including budgeting and revenue cycle optimization.
- Streamlined patient scheduling processes to enhance appointment efficiency.
- Led recruitment efforts, successfully onboarding skilled personnel to strengthen team capabilities.
- Managed human resource functions such as recruitment, onboarding, performance evaluation, conflict resolution, payroll processing, benefits administration for both clinical and non-clinical staff members.
- Enhanced revenue generation with effective billing, coding, and collection practices for the practice.
- Collaborated with physicians to establish strategic plans for service expansion, practice growth, and quality enhancement initiatives.
- Promoted a culture of continuous improvement by providing ongoing training opportunities for clinical and administrative staff members.
- Reduced overhead costs through diligent vendor negotiation, inventory control, and expense tracking measures.
- Optimized financial performance by developing annual budgets, monitoring expenses, and identifying cost-saving opportunities.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided supervision and management to team of support personnel.
- Supervised team of 12 office personnel.
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Bachelor of Science - Healthcare Management
Ashworth College
Norcross, GA05-2024
Skills
- Leadership excellence
- Patient safety
- Staff development
- Performance improvement
- Financial acumen
- Teamwork
- Problem-solving
- Critical thinking
- Effective communication
- Operations management
Certification
CBCS Coding Certification
Timeline
Director of Surgical Services
Northern Light AR Gould
07.2023 - Current
Practice Manager
Northern Light AR Gould
02.2016 - 07.2023
Practice Manager
Northern Maine ENT Associates
03.2002 - 02.2016
Bachelor of Science - Healthcare Management
Ashworth College