Linda Smith
Summary
Strategic Office Manager with expertise in scheduling, document preparation, and technical troubleshooting. Focused on enhancing operational efficiency and strengthening customer relationships. Experienced in organizing meetings, managing resources, and resolving inquiries to drive process improvement and team collaboration.
Overview
21
21
years of professional experience
Work History
Office Manager
McCall Service
Orlando, FL
03.2024 - 03.2025
- Managed office supplies and inventory, ensuring availability for daily operations.
- Managed office inventory and placed supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Organized and scheduled meetings, facilitating effective communication among team members and management.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Organized company events including holiday parties, team building activities .
- Prepared documents and reports for internal meetings and presentations.
- Maintained organized filing systems for easy access to important information.
- Tracked invoices and payments, maintaining accurate accounts receivable and payable records.
- Provided customer service support by answering inquiries and resolving issues.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Resolved customer complaints or answered customers' questions.
- Supported onboarding of new employees through orientation activities.
- Provided training to new hires on office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Delegated work to staff, setting priorities and goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Assisted in maintaining office equipment and troubleshooting technical issues.
Sales Associate
Boy Scouts of America
Apopka, FL
04.2022 - 03.2024
- Welcomed customers and delivered outstanding service to enhance shopping experience.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Assisted customers with product selection, sizing and styling.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Restocked shelves to maintain sufficient inventory levels.
- Managed inventory of supplies for campouts and events.
- Received and displayed product shipments on store retail shelves upon delivery.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Created promotional strategies that successfully boosted sales volume.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked sales performance metrics to identify trends in marketplace.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
Cashier
Publix
Orlando, FL
12.2022 - 06.2023
- Operated cash register accurately, processing a variety of payment methods including cash, check, credit card, gift card, and automatic debit.
- Processed customer transactions efficiently during peak hours at retail locations.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained accurate cash register balances throughout shifts.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Assisted customers with product inquiries and recommendations.
- Used suggestive selling techniques to promote add-on sales.
- Checked customer identification to confirm legal age for purchasing restricted items.
- Counted cash drawer at shift start to verify accuracy of funds.
- Organized cash drawer and tidied work area to promote efficiency.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Enhanced customer satisfaction by personalizing service for each customer.
- Fostered positive relationships with team members to enhance collaboration.
Guest Service Attendant
Target
Orlando, FL
05.2009 - 11.2009
- Managed guest check-in and check-out processes efficiently and accurately.
- Resolved guest complaints swiftly, enhancing guest satisfaction and ensuring comfort during stays.
- Addressed guest complaints professionally, providing timely resolutions and escalating issues as necessary.
- Responded calmly and professionally to guest complaints and resolved issues promptly.
- Provided prompt, friendly customer service to all guests while answering inquiries and resolving issues.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Provided excellent customer service by greeting guests and addressing inquiries.
- Handled cash transactions and processed payments with attention to detail.
- Built and maintained productive relationships with employees.
Administrator
McCall Service
Orlando, FL
03.2004 - 07.2007
- Managed daily office operations, ensuring smooth workflow and compliance with policies.
- Provided general administrative support to staff members.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Streamlined office organization by creating filing systems and customer database protocols.
- Assisted in budgeting and tracking departmental expenditures.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Prepared reports and presentations for management review meetings.
- Prepared reports on various projects for management review.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Maintained positive working relationships with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
High School Diploma -
Dr. Phillips High School
05-1994
Skills
- Office management
- Scheduling meetings
- Document preparation
- Customer relationship management
- Inventory management
- Process improvement
- Technical troubleshooting
Notary
- I have been a Notary since 2004.
Accomplishments
Employee of the Year in 2004
Affiliations
HOA Treasurer 2010-2024, Boy Scout Leader 2013-2023, Partner In Education Representative 2014-2018, PTA Vice President 2015-2020.
Education and Training
other
Timeline
Office Manager
McCall Service
03.2024 - 03.2025
Cashier
Publix
12.2022 - 06.2023
Sales Associate
Boy Scouts of America
04.2022 - 03.2024
Guest Service Attendant
Target
05.2009 - 11.2009
Administrator
McCall Service
03.2004 - 07.2007
High School Diploma -
Dr. Phillips High School