Linda Spearmon
Southaven,MS
Summary
Seasoned Operations team member who excels at streamlining operations to decrease costs and promote organizational efficiency. Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and result-focused with success in developing and leading diverse teams to achieve outstanding results. Result-focused management professional offering 32 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate creativity and conceptual skills that are critical to financial and operational success. Versatile and innovative management professional skilled at seeing the “big picture” while focusing on the details. Expertise in business development and streamlining processes and systems.
Knowledgeable Operations Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
38
38
years of professional experience
Work History
Operations Manager
FEDEX EXPRESS
Memphis, TN
06.2015 - Current
- Maximizing productivity to reduce FTE's
- Train and develop staff.
- Ensure all shipments are sorted and properly loaded.
- Conduct daily pre-work to provide daily sort information!
- Focus on maintaining a safe work environment.
- Schedule and delegate responsibilities
- Implement contingency plans for the operation.
- Developed training programs focused on enhancing employee performance and operational excellence standards.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Led regular team meetings to align goals, share updates, and foster a collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mentored staff on best practices for inventory management and safety compliance procedures.
Team leader
FEDEX
Memphis, TN
12.2002 - 07.2006
- Directed the workflow. Promoted teamwork, ownership, and pride. Promoted safety awareness and enforced safety procedures.
- Directed the employees to move to the flow of the work.
- Reduced the amount of miss scanned packages, by doing audits on each completed scanned container, ensuring there were no packages missing.
- Coordinated workflow management to ensure timely fulfillment of packages while maintaining quality standards.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Assisted in recruitment to build team of top performers.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Led cross-functional teams to optimize logistics and improve operational efficiency.
- Developed training programs for new staff, enhancing onboarding processes and knowledge retention.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined communication channels between departments, reducing response times and improving collaboration.
General Manager
Papa John's Pizza
Biloxi, MS
02.1999 - 08.2002
- Built a system of quality team members which ensured each delivered product met company and accurately reflected the customer order.
- Managed profits goals and ensured food, labor and other controllable cost stayed within budget and the company's business plans.
- Reduced employee turnover by 50% through proper training and extensive hiring and recruiting.
- Established project control procedures such as project forecasts and cash flow projections.
- Managed profits for records period
- Implemented cost-control measures to optimize profitability while maintaining product quality.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Domino's Pizza
Columbus, MS
08.1988 - 02.1999
- Chief responsibilities were hiring and training new team members, implemented safety conducts for delivery drivers.
- Managed cost and developed team members to work to their full potential in a challenging environment.
- Maintained and controlled inventory making sure the quality of product was at par with the company's operating system.
- Managed recruitment, training, and development of staff to enhance team performance.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Education
Associate of Science - Business administration
Alcorn State University
Lorman, MS05-1993
High School Diploma -
Starkville High School
Starkville, MS05-1987
Skills
- Increased productivity by 25% for year
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Planning and implementation
- Staff training
- Staff management
- Operations oversight
- Policies and procedures implementation
- Employee motivation
- Staff development
- Interpersonal communication
- Workflow optimization
- Project management abilities
- Project leadership
- Negotiation
- Vendor sourcing
Accomplishments
- Earned the "Manager of the Year" award in 2002 for most profits in my regional area.
- Trained 8-plus new managers for Papa John's
- 2022 received the five-star award at FedEx.
- During the Covid Pandemic my team maintained the best NDSP in company
- My organization consistently averages 99% or above in Hip vs Hop.
- Entire work group received Bravo Zulus averaging 99.32 % on hip vs hop after scanning over 400,000 packages for the quarter.
- Receives 90% or better on the employee survey for employee satisfaction year after year for leadership and place to mostly liked to work.
Languages
English
Professional Working
Timeline
Operations Manager
FEDEX EXPRESS
06.2015 - Current
Team leader
FEDEX
12.2002 - 07.2006
General Manager
Papa John's Pizza
02.1999 - 08.2002
General Manager
Domino's Pizza
08.1988 - 02.1999
Associate of Science - Business administration
Alcorn State University
High School Diploma -
Starkville High School