Linda Standridge
Wickes,AR
Summary
Customer service representative with 23 years in Retail sales and with over 13 years of experience as a Retail Pharmacy Technician. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable. Highly proficient in assisting pharmacists in accurately filling and labeling prescriptions, maintaining drug inventories, updating pharmacy records and meeting customer needs. Highly proficient in building merchandise displays and setting modulars. Self motivated and highly organized. Excited to bring talent and record of excellence in customer service to business.
Overview
24
24
years of professional experience
Work History
Pets Lead
Atwoods Ranch & Home
Mena, AR
04.2022 - 01.2023
- Maintained a safe work environment by adhering to safety rules at all times.
- Attended meetings with management staff periodically to discuss issues related to production quotas.
- Stocked shelves
- Helped customers locate merchandise
- Set modules
- Set endcaps
- Set displays
- Rotated merchandise
- Pulled out of date merchandise
Pharmacy Technician
Walmart
08.2001 - 12.2021
- I would greet customers, input their information into the computer, troubleshoot issues with insurance, fill their prescriptions, check them out at the register, and return outdated or misordered merchandise.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in the computer to include current information such as medications and insurance details.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Coordinated verification and filling prescriptions in high-volume pharmacy environment.
Night Manager
TNT
03.2001 - 06.2002
- I cleaned the store, stocked shelves, ran the deli, placed orders, closed the store at the end of the day (counted the drawer making sure the register was balanced, put that days money in the safe and got the til ready for the next day, and locked up the store).
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained store equipment, printers and fax machines.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Line Worker
Poulan - Dequeen
12.1998 - 05.2001
- I worked on an assembly line
- I used pneumatic tools to build weedeaters, chainsaws, pigs, etc
- I also worked as a repair
- I was responsible for giving breaks, identifying and correcting incorrectly assembled, damaged or faulty parts.
Education
AA -
Rich Mountain Community College
Skills
- PHARMACY (10 years)
- COMPOUNDING (Less than 1 year)
- Patient care
- Medication administration
- Aseptic techniques
- Drug Storage Procedures
- Reading Comprehension
- FDA Drug Safety Guidelines
- Problem-Solving Skills
- Dispensing Procedures
- Active Listening
- Advanced Math Skills
- Retail Sales
- Critical Thinking
- Patient Confidentiality
- Medicare and Medicaid Processes
- Assisting Pharmacists
- Updating Medication Histories
- Pharmacy Records Management
- Customer Needs Assessments
- Ordering and Stocking Medications
- Quality Assurance and Control
- Patient Education
- Patient Safety
- Receiving Incoming Supplies
- Cleaning Techniques
- Detail Work
- Cash Register Operation
- Verifying Orders
- Troubleshooting Malfunctioning Equipment
- FDA and HIPAA Compliance
- Medication Therapy Management
- Supporting Pharmacy Operations
- Customer Satisfaction
- Secure Storage of Medications
- Answering Customer Questions
- Allergic Reaction Treatment
- HIPAA
- Labeling Prescriptions
Timeline
Pets Lead
Atwoods Ranch & Home
04.2022 - 01.2023
Pharmacy Technician
Walmart
08.2001 - 12.2021
Night Manager
TNT
03.2001 - 06.2002
Line Worker
Poulan - Dequeen
12.1998 - 05.2001
AA -
Rich Mountain Community College