
Dynamic Business Consultant with a proven track record at Humana, leveraging strong business analysis and presentation skills to drive operational improvements. Successfully collaborated with cross-functional teams to deliver strategic recommendations, enhancing decision-making processes and mentoring staff to elevate customer service management. Committed to achieving impactful results through data-driven insights.
Began career in the hospital business office. In 1984 was offered an opportunity along with 2 other hospital employees to join forces with 3 employees from insurance companies. Our mission was to collectively write policies and procedures for processing and paying medical claims. Humana successfully paid its first claim in February 1985. The company at the time I left had over 50,000 employees.