Linda Sturdivant
Customer Service Representative
Sandy,UT
Summary
Results-driven Associate Member Advocate with over 4 years of experience in healthcare support. Expertise in multitasking, effective communication, and streamlining workflows. Aimed at improving member experiences and ensuring compliance with industry regulations.
Overview
14
14
years of professional experience
Work History
Associate Member Advocate
E-Health
Austin, TX
02.2021 - 12.2025
- Educated members on healthcare benefits and services to enhance understanding and utilization.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Educated members on available resources and services.
- Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
Pharmacy Care Representative
Molina Healthcare
Long Beach, CA
10.2015 - 02.2021
- Managed member inquiries regarding prescription benefits and medication coverage.
- Facilitated communication between members, providers, and pharmacists to ensure seamless care delivery.
- Educated members on pharmacy programs and services to enhance understanding of healthcare options.
- Streamlined workflows for prescription processing, improving efficiency in service delivery.
- Maintained the highest level of patient confidentiality by diligently adhering to HIPAA regulations and company privacy policies.
Ticket Coordinator
Xerox Inc.
Sandy, UT
07.2011 - 10.2015
- Facilitated service and support for customers with disabilities, enhancing their transition back to work through effective inquiry resolution.
Education
High School Diploma -
Jordan High School
Sandy, UT06-1984
Skills
- Customer service
- HIPAA compliance
- Computer proficiency
- Customer follow-up
- Problem-solving
- Multitasking and organization
- Attention to detail
- Verbal and written communication
- Phone and email etiquette
- Teamwork
- Relationship building
Timeline
Associate Member Advocate
E-Health
02.2021 - 12.2025
Pharmacy Care Representative
Molina Healthcare
10.2015 - 02.2021
Ticket Coordinator
Xerox Inc.
07.2011 - 10.2015
High School Diploma -
Jordan High School