Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic
Ebonique Wilson

Ebonique Wilson

Memphis,United States

Overview

19
19
years of professional experience

Work History

Member Service Advocate

United Healthcare
Memphis, TN
10.2022 - Current
  • Answer 50-70 calls from patients resolving moderate to complex issues
  • Schedule and verify appointments
  • Send and receive tasks to provider office to assist patient to access with medical care
  • Contact patients with appointment and referral information
  • Process and resolve expedited patient complaints
  • Review medical claim status

Case Manager/ Customer Service / Fax Processor (Rx) /Trainer/ Billing Keyer/ Auditor

Canyon Healthcare/Atlantic Medical/ A-1 Diabetes
Memphis, TN
07.2013 - 10.2022
  • Work with patients and physicians' offices to follow up on accounts for durable medical equipment; faxing, mailing, typing, emailing, conference and transfer calls, scheduling appointments, and use Microsoft programs
  • Taking inbound calls, making outbound calls, and pulling faxes along with saving prescriptions and office note documentation
  • Contacting physician offices to have prescriptions corrected
  • Supervisor training received

Processing packer

Kelly Services/Nike
Memphis, TN
04.2012 - 07.2013
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
  • Receive and count stock items, and record data manually or using computer
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations

Telephone interviewer

Braun Research Interviewing
Memphis, TN
10.2009 - 01.2012
  • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
  • Meet with supervisor daily to submit completed assignments and discuss progress
  • Compile, record and code results and data from interview or survey, using computer or specified form
  • Review data obtained from interview for completeness and accuracy
  • Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
  • Identify and report problems in obtaining valid data
  • Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency
  • Perform patient services, such as answering the telephone and assisting patients with financial and medical questions

Daycare teacher

First Choice Kids Academy
Memphis, TN
11.2005 - 10.2009
  • Observe students to determine qualifications, limitations, abilities, interests, and other individual characteristics
  • Prepare materials and classrooms for class activities
  • Attend professional meetings, conferences, and workshops to maintain and improve professional competence
  • Prepare instructional program objectives, outlines, and lesson plans

Education

No degree - Pharmacy technician program

Ashworth University
Norcross, GA
10.2024

Criminal Justice

Strayer University
Memphis, TN
11.2013

Natural Science

Southwest Tennessee Community College
Memphis, TN, United States
12.2010

Diploma -

Melrose High School
Memphis, TN, United States
05.2005

Skills

  • Typing, customer service, handling conference calls, faxing, emailing, copying, printing, answering phones, transferring calls, Microsoft Excel, Microsoft Office, and mailing
  • Experienced in Microsoft word, office, excel, and Google Documents
  • Skilled in over the phone and face to face customer service interaction
  • 10 years of keyboarding experience
  • Conducting training sessions of new employees
  • Policy Knowledge
  • Data entry proficiency
  • Cross-selling abilities
  • Complaint Handling
  • Strong interpersonal skills
  • Member retention
  • Issue Resolution
  • Product Sales
  • Database Maintenance
  • Healthcare knowledge
  • Product Recommendations
  • Customer Support
  • Policy understanding
  • Dispute Resolution
  • Call center experience
  • Customer Service
  • Member account management

Affiliations

  • NSBE
  • Who's Who Among American High
  • School Students
  • National Honor Roll Society

Languages

English
Professional
Spanish
Elementary

References

References available upon request.

Timeline

Member Service Advocate

United Healthcare
10.2022 - Current

Case Manager/ Customer Service / Fax Processor (Rx) /Trainer/ Billing Keyer/ Auditor

Canyon Healthcare/Atlantic Medical/ A-1 Diabetes
07.2013 - 10.2022

Processing packer

Kelly Services/Nike
04.2012 - 07.2013

Telephone interviewer

Braun Research Interviewing
10.2009 - 01.2012

Daycare teacher

First Choice Kids Academy
11.2005 - 10.2009

No degree - Pharmacy technician program

Ashworth University

Criminal Justice

Strayer University

Natural Science

Southwest Tennessee Community College

Diploma -

Melrose High School

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Ebonique Wilson