Linda Sutton
Macon,Georgia
Summary
Hardworking Patient Account Representative dedicated to customer service and patient care. Adept at managing multiple responsibilities in a fast paced and high stress environment. Highly organized and patient focused, looking to make use of my education and extensive customer service skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Patient Account Rep
Navicent Health
2015.01 - Current
- Follow up patient accounts and verify insurance has paid correctly according to contract, investigate denials to determine what is needed for resolution and payment
- Work various projects as assigned.
Document Imaging Specialist
EDCO
2013.02 - 2015.01
- Prepare charts for and scan into electronic medical records, ensure scanned documents meet quality control standards, complete the process within a specific turn-around time.
Resident Assistant
John Wesley Villas
2006.10 - 2011.10
- Assisted residents with activities of daily living-dressing, bathing, and grooming, assisted with medication, provided light housekeeping, meal preparation, and transportation.
Receptionist
Dr. Robert C Jones
2008.04 - 2010.12
- Answered phones, facilitated patient check in and check out, collected co-pays, verified and updated insurance information, maintained electronic medical records, scheduled ancillary appointments, handled medication prior authorizations and medical records requests, and called medication refills into pharmacies.
Medical Records
Central Maine Medical Center
2005.08 - 2006.04
- Scanned patient charts into electronic medical records, maintained and organized patient charts.
Work-study/Internship
Women's Health Associates
2004.12 - 2005.06
- Roomed patients, administered injections, updated patient information in electronic medical record, recorded patient history and physical for new patients, copied and scanned paper charts into electronic medical records, copied records for medical releases.
Cashier/Service Center Associate
Hannaford
1994.10 - 2002.02
- Answered phones, cashed customer payroll checks, accepted and processed bill payments, conducted Western Union transactions, completed merchandise returns and refunds, assisted the bookkeeper closing out cashier cash drawers and preparing bank deposits.
Education
Bachelor of Science - Health Services Administration
Macon State College
Macon, GA05.2014
Associate of Science - Medical Assisiting
Andover College
South Portland, ME03.2005
Skills
- Insurance Verification
- Continuous Improvement
- Organizational Skills
- Medical Coding Knowledge
- Electronic Health Records
- Account Reconciliation
- HIPAA Compliance
- Critical Thinking
- Patient Account Management
- Medicare and Medicaid Proficiency
Certification
- CPC-A, AAPC - March 2023
Timeline
Senior Patient Account Rep
Navicent Health
2015.01 - Current
Document Imaging Specialist
EDCO
2013.02 - 2015.01
Receptionist
Dr. Robert C Jones
2008.04 - 2010.12
Resident Assistant
John Wesley Villas
2006.10 - 2011.10
Medical Records
Central Maine Medical Center
2005.08 - 2006.04
Work-study/Internship
Women's Health Associates
2004.12 - 2005.06
Cashier/Service Center Associate
Hannaford
1994.10 - 2002.02
Bachelor of Science - Health Services Administration
Macon State College
Associate of Science - Medical Assisiting
Andover College
- CPC-A, AAPC - March 2023
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