LINDA TOLBERT
Monroeville,AL
Summary
I'm a results-oriented Branch Manager skilled in planning and managing total operations. I'm organized, dependable, and experienced in branch banking, with ten years of success consistently meeting branch goals. In addition, I'm detail oriented and able to take on additional responsibilities as needed.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Director
Covington Schools Federal Credit Union
05.2025 - 04.2026
- Established efficient communication channels between departments to facilitate smooth functioning of daily operations.
- Facilitated community outreach events to enhance brand visibility and establish strong local presence within targeted markets.
- Led a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores.
Branch Manager
Community Choice Financial Inc.
01.2025 - 05.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Examined customer loan applications for loan approvals and denials.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Benefits Advisor
Alight Solutions
09.2024 - 12.2024
- Educated individuals on Medicare options, providing clear explanations of benefits, costs, and limitations, and assisted with plan enrollment.
Branch Manager
All In Credit Union
01.2024 - 07.2024
- Built and maintained customer relationships, resolved issues, and oversaw cash flow and financial operations. Directed staff activities, including recruitment and training, to ensure efficient branch and departmental operations.
Agent Team Member
Jeremy Anderson's State Farm
02.2022 - 01.2024
- Delivered prompt and accurate customer service by addressing inquiries on insurance options, policy changes, claims, and billing. Educated customers through needs-based reviews, developed leads, scheduled appointments, and marketed suitable products while collaborating with the agent to achieve marketing goals.
Branch Manager
One Main Financial
03.2020 - 12.2021
- Motivated employees to stay engaged in business processes while managing over 50 daily customer calls to boost sales. Evaluated applications for compliance, compiled financial data on loan applicants, and submitted applications to underwriters for review. Streamlined tasks to meet deadlines and maintain efficiency.
Branch Manager
World Finance
05.2019 - 03.2020
- Reviewed applications to ensure compliance with specifications and recommended adjustments as needed. Managed over 50 daily cold calls to develop new loan prospects while meeting deadlines through effective task management. Edited loan agreements for accuracy and efficiency and implemented strategies to expand customer sales, boosting annual revenue.
District Manager
Western Finance
10.2012 - 05.2019
- Recruited, developed, and led a team of 7 managers and supervisors, fostering collaboration and operational excellence. Streamlined processes, met deadlines, and implemented strategies to improve performance, grow sales, and adapt to evolving customer habits.
Education
High School Diploma -
Alabama State University
High School - undefined
Excel High School
01-1984
Skills
- Cash Handling Expertise
- Goals & Performance
- Team Leadership
- Sales Professional
- Customer Service Awareness
- Verbal/Written Communication
- Banking
- Collections
- Loans
Certification
- Licensed Insurance Agent for the State of Alabama
- Notary Public State At Large for the State of Alabama
AWARDS
Outstanding Achievement Award in Highest Percent Increased Growth
Timeline
Branch Director
Covington Schools Federal Credit Union
05.2025 - 04.2026
Branch Manager
Community Choice Financial Inc.
01.2025 - 05.2025
Benefits Advisor
Alight Solutions
09.2024 - 12.2024
Branch Manager
All In Credit Union
01.2024 - 07.2024
Agent Team Member
Jeremy Anderson's State Farm
02.2022 - 01.2024
Branch Manager
One Main Financial
03.2020 - 12.2021
Branch Manager
World Finance
05.2019 - 03.2020
District Manager
Western Finance
10.2012 - 05.2019
High School - undefined
Excel High School
High School Diploma -
Alabama State University