Hi, I’m
Linda Tomasso
San Bernardino,CA
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
30
years of professional experience
1
Certification
Work History
New Behavior Transitions
Behavior Technician
03.2023 - Current
Job overview
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
REI
Retail Customer Service Associate
08.2022 - 11.2022
Job overview
- Used POS system to process sales, returns, online orders and gift card activations
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Opened and closed store independently and prepared nightly bank drop for manager.
REI
Sales Lead
11.2020 - 11.2022
Job overview
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Plow & Hearth
Supervisor
09.2019 - 03.2020
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Kapanzhi Auto Repair
Office Manager
10.2003 - 08.2019
Job overview
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Tax returns/monthly reconciliations/estimated taxes
The State Of NJ Department Of Children And Family
Caseworker
10.1996 - 01.2000
Job overview
- Supervised overall client services and acted as liaison between clients, caregivers and service providers.
- Created treatment or service plan meeting each client's individualized needs.
- Screened, interviewed and selected foster parents.
- Developed relationships with juveniles aged out of foster care system and assisted in finding permanent housing through Section 8 programs.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment
New Horizon In Autism
Applied Behavior Tech
08.1993 - 08.1996
Job overview
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Offered active guidance to families adjusting to life with loved one on autism spectrum.
Education
The College of New JerseyEwing NJ
Bachelor of Arts from Developmental Psychology
05.1995
Skills
- ABA Techniques
- Development of Social Skills
- Educational Strategies
- Intervention Management
- Behavior Treatment Planning
- Computerized Time Management Systems
- Role Play Scenarios
- Behavior Management
Affiliations
- NJ Real Estate license
- National Association of Social Workers
- American Institute of Certified Public Accountants
Certification
Substitute Teacher of Burlington County, NJ -K-12
Certified first aid/CPR
Timeline
Behavior Technician
New Behavior Transitions
03.2023 - Current
Retail Customer Service Associate
REI
08.2022 - 11.2022
Sales Lead
REI
11.2020 - 11.2022
Supervisor
Plow & Hearth
09.2019 - 03.2020
Office Manager
Kapanzhi Auto Repair
10.2003 - 08.2019
Caseworker
The State Of NJ Department Of Children And Family
10.1996 - 01.2000
Applied Behavior Tech
New Horizon In Autism
08.1993 - 08.1996
The College of New Jersey
Bachelor of Arts from Developmental Psychology