Melissa Galvan
Chula Vista,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
2006
2006
years of post-secondary education
Work History
Behavior Technician
ABS Kids
San Diego, CA, CA
08.2022 - Current
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Supported client using principles of applied behavior analysis.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Treated clients and families with respect and dignity.
Operations Manager
Halum Real Estate Group
Palm Desert, California
12.2021 - 06.2022
- Schedule appointments, maintain organized schedule, answer emails, contact and schedule repair services
- Maintained efficient office operations by handling errands and administrative functions.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
A.G. Auto Care
Palm Desert, California
07.2007 - 11.2021
- Customer service, making appointments, upgraded sales, file paperwork, created invoices
- Created and maintained detailed database to develop promotional sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Child Development
Southwestern College
Chula Vista12.2027
High School Diploma -
La Quinta High School
La Quinta, CASkills
- Typing
Languages
4
Languages
Spanish
Timeline
Behavior Technician
ABS Kids
08.2022 - Current
Operations Manager
Halum Real Estate Group
12.2021 - 06.2022
Customer Service Representative
A.G. Auto Care
07.2007 - 11.2021
No Degree - Child Development
Southwestern College
High School Diploma -
La Quinta High School
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