HELENE SARPONG
Santa Clarita,US
Summary
Behavioral health professional equipped with comprehensive background in behavior analysis and intervention. Skilled in developing and implementing effective behavior modification programs, collaborating with multidisciplinary teams to enhance clients' outcomes. Known for adaptability and results-driven approach in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavior Technician
Atlas Behavior Services
08.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Cash Office Associate
TJX Corporation
07.2022 - 08.2024
- Streamlined transaction data entry, enhancing accuracy and efficiency in daily operations
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Facilitated seamless communication between floor staff and management, fostering a cohesive work environment
- Identified and resolved discrepancies in transaction records, ensuring precise financial documentation
- Managed sensitive documents with utmost care, ensuring secure disposal or filing to maintain confidentiality
- Mastery in POS cash office system, contributing to operational efficiency and team productivity
- Coordinated with team members to streamline operations, boosting efficiency and reducing customer wait times
Sales Associate
TJX Corporation
05.2021 - 01.2022
- Company Overview: Home Goods
- Home Goods
Education
Bachelor of Arts - Psychology
California State University Northridge (CSUN)
Northridge, CA05.2024
Skills
- Customer service
- Computer literacy
- Active listening
- Clear communication
- Time management
- Empathy and patience
- Crisis management and prevention
- Documentation review
- Typing
- Multi-line Phone Systems
- Attention to Detail
- Flexibility and adaptability
Certification
- Deescalation Techniques Certificate – Various certified training organizations.
- Basic Life Support (BLS) Certification - American Heart Association.
- Electrocardiograph (EKG) Technician Certification – National Healthcareer Association.
- CPR/AED Certification
Timeline
Behavior Technician
Atlas Behavior Services
08.2024 - Current
Cash Office Associate
TJX Corporation
07.2022 - 08.2024
Sales Associate
TJX Corporation
05.2021 - 01.2022
- Deescalation Techniques Certificate – Various certified training organizations.
- Basic Life Support (BLS) Certification - American Heart Association.
- Electrocardiograph (EKG) Technician Certification – National Healthcareer Association.
- CPR/AED Certification
Bachelor of Arts - Psychology
California State University Northridge (CSUN)
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