Carolyn Lyles
Santa Clarita,CA
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and excellent time management
- Patient-focused RBT who offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Registered Behavior Technician
Pyles And Associates
Glendale, CA
07.2023 - Current
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Resolved issues and maintained calls throughout the day updating information
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Used passage health and central reach to document patient information, progress notes, and treatment plans.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Charted on each patient daily.
Dsp
Easterseals Tennessee
Lexington, TN
05.2018 - 07.2023
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained entire family's schedule and organized events.
- Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Supported senior staff with data entry and scheduling.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Developed rapport with clients through empathetic listening skills, creating positive experiences even during difficult conversations.
Manager
Jts Pitstop
Atwood, TN
04.2012 - 02.2014
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Took calls and data throughout the day with efforts and efficiency with a high resolution rate
Assistant Manager
Oasis Food Store
Medina, TN
03.2014 - 03.2017
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales through effective merchandising strategies and targeted promotions.
Customer Service Manager
Bates Plumbing
Remote
01.2018 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Updated account information to maintain customer records.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Education
Milan High School
Milan, TN05.2014
Skills
- Call Management
- Scheduling
- Paperwork Processing
- Data Collection
- Data Entry
- Microsoft Outlook
- Critical Thinking
- Documentation
- Customer Service
- Self-Management Strategies
- Program Improvement
- Documentation skills
- Client Education
- Documentation and Recordkeeping
- Patience and Tolerance
- Multitasking
- Direct Patient Care
- Behavioral Management
- Safety Monitoring
- Health and safety requirements
- Medical Records Management
- Goal Setting
- Database Management Software
- Slack communications
- Passage health documentation and data entry
- Central reach documentation and data entry
Timeline
Registered Behavior Technician
Pyles And Associates
07.2023 - Current
Dsp
Easterseals Tennessee
05.2018 - 07.2023
Customer Service Manager
Bates Plumbing
01.2018 - 07.2023
Assistant Manager
Oasis Food Store
03.2014 - 03.2017
Manager
Jts Pitstop
04.2012 - 02.2014
Milan High School