LINDA TWISDALE
Lacey,WA
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating client records. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
24
24
years of professional experience
Work History
Receptionist/Administrative Assistant
Ammerstone Association Management
02.2018 - Current
- Answer incoming calls, take messages, and transfer calls to appropriate personnel
- Perform site inspections and process violation notices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained confidentiality of information regarding clients and company.
- Supported office efficiency by performing clerical tasks such as letter typing, document filing, and scanning/copyings data entry, photocopying, scanning, and faxing documents.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Store Manager/Income Tax Preparer
H & R Block
12.2007 - 07.2017
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
- Processed amended returns as requested by clients or IRS and state agencies
- Calculated quarterly estimated tax payments for self-employed clients and small businesses
- Responded to state and federal tax notices by preparing written responses or tax return amendments
- Managed daily store operations, overseeing opening and closing procedures, cash handling, and deposits
- Updated and maintained store signage and displays
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Utilized tax software to prepare returns and meet deadlines.
- Educated clients on tax planning strategies, helping them save money in future years.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Project Manager
JB Hunt Transportation
07.2000 - 09.2005
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits, and equipment information.
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
Education
High School Diploma -
Victor Valley High School
Tax Preparer -
H & R Block Tax Courses
11.2007
Skills
- Service-oriented mindset
- Positive and professional
- Administrative Support
- Documentation and Reporting
- Clerical Support
- Office Administration
- Telephone skills
- Customer and client relations
- Scheduling
- Mail handling
- Document Management
- Office equipment operations
- Reception desk management
- Bank Deposits
Timeline
Receptionist/Administrative Assistant
Ammerstone Association Management
02.2018 - Current
Store Manager/Income Tax Preparer
H & R Block
12.2007 - 07.2017
Project Manager
JB Hunt Transportation
07.2000 - 09.2005
Tax Preparer -
H & R Block Tax Courses
High School Diploma -
Victor Valley High School
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