Linda Walmsley
Denver,CO
Summary
Customer-focused IT Support Specialist with experience delivering technical assistance through phone, email, ticketing systems, and in-person support environments. Skilled in troubleshooting hardware, software, account access, and endpoint device issues while maintaining accurate incident documentation and timely resolution. Familiar with Google Workspace, Microsoft Intune, HaloITSM workflows, and ITIL-based service practices.
Overview
6
6
years of professional experience
Work History
Service Desk Technician
Littleton Public Schools
Littleton, Colorado
08.2025 - Current
- Respond to technology support requests through phone, email, and help desk systems while maintaining timely incident resolution and escalation procedures
- Support user account provisioning, password resets, and access troubleshooting for Google Workspace and district systems
- Assist with Microsoft Intune endpoint enrollment, device configuration, and policy updates across staff workstations
- Document incidents, resolutions, and recurring technical issues within HaloITSM to improve reporting accuracy and service workflows
- Troubleshoot hardware, software, printer, and connectivity issues for faculty and administrative staff
- Provide backup technical support during device deployments and standardized testing preparation
School Technology Support Tech
Littleton Public Schools
Littleton , CO
01.2020 - 06.2025
- Provided daily technical support to staff and students for desktops, laptops, Chromebooks, printers, and classroom technology.
- Diagnosed and resolved hardware, software, and connectivity issues to minimize downtime and enhance productivity.
- Installed, configured, maintained, and troubleshot Windows workstations, Microsoft Office applications, email accounts, and educational software.
- Set up and maintained audio-visual equipment for classrooms, meetings, and presentations.
- Tracked technology assets, updated inventory records, and documented completed service requests using ticketing systems.
- Assisted users with password resets, device setup, software access, and network connectivity issues.
- Coordinated replacement and disposal of outdated computer equipment in compliance with organizational procedures.
- Wrote and published KB articles for staff and IT tech personnel.
Education
Computer Networking Certification -
Emily Griffith Technical College
Denver, CO10-2019
Skills
- Help Desk & Ticketing Systems (HaloITSM, ServiceNow)
- Google Workspace Administration
- Microsoft Intune Endpoint Management
- Account Access and Password Support
- Windows Troubleshooting
- Hardware & Software Installation
- Printer & Peripheral Support
- Incident Documentation & Resolution
- ITIL Service Support Practices
- Device Imaging & Deployment
- User Training & Technical Guidance
Timeline
Service Desk Technician
Littleton Public Schools
08.2025 - Current
School Technology Support Tech
Littleton Public Schools
01.2020 - 06.2025
Computer Networking Certification -
Emily Griffith Technical College