Linda West
Las Vegas,United States
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Hearts at Ease in Home Care
Las Vegas , NV
03.2020 - Current
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Developed and implemented policies and procedures for efficient workflow.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Verified accuracy of payroll information prior to processing payments.
- Verified and administered employee timesheets to maintain accurate payroll.
- Prepared payroll information based on approved timesheets each week.
Administrative Assistant
Southern Nevada Health District
Las Vegas, NV
12.2019 - 06.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Office Assistant
UMC Hospital
Las Vegas , NV
04.2017 - 12.2018
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
Patient Account Representative
Sutter Hospital
Sacramento, CA
02.2014 - 04.2017
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Worked closely with insurance companies to obtain authorization for services rendered.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
- Processed refunds, disbursements, and payments.
- Accepted and processed customer payments and applied toward account balances.
- Updated existing patient files with relevant information such as changes in address or contact information.
Education
Some College (No Degree) - Medical Billing And Coding
Everest College
Aurora, COSkills
- Recruitment and hiring
- Capital improvement management
- Team leadership
- Operational planning
- Cost control
- Change management
Certification
- Medical Insurance Billing and Coding
Languages
English
Professional
References
References available upon request.
Timeline
Supervisor of Operations
Hearts at Ease in Home Care
03.2020 - Current
Administrative Assistant
Southern Nevada Health District
12.2019 - 06.2020
Office Assistant
UMC Hospital
04.2017 - 12.2018
Patient Account Representative
Sutter Hospital
02.2014 - 04.2017
- Medical Insurance Billing and Coding
Some College (No Degree) - Medical Billing And Coding
Everest College
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