Job Search Status
Open to workDesired start date: Immediately
Open To Work
Linda Wilkens
Senior Management
Nevils,GA
Work Preference
Summary
Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Very well-versed in shrinkage control and inventory.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Diligent Store Manager with over 30 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Co-Manager
Hobby Lobby
Savannah , GA
08.2022 - 05.2026
- Managed daily store operations, ensuring compliance with company policies and safety regulations.
- Resolved customer inquiries and disputes to maintain high satisfaction levels.
- Supervised employee recruitment, hiring, and training on store procedures and customer service.
- Organized merchandise displays to enhance customer shopping experiences.
- Collaborated with team to implement effective promotional events and sales strategies.
- Delegated tasks based on team strengths to optimize service levels and floor coverage.
- Monitored operations for efficient workflow, cleanliness, and organization.
- Created detailed reports summarizing store performance metrics and implemented cost-saving measures.
- Created schedules with UKG and other tasks with various Microsoft programs.
- Risk management/Loss Prevention duties
Assistant Manager
Food Lion Grocery
Savannah , GA
04.2021 - 08.2022
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Completed inventory audits to identify losses and project demand.
- Planned and prepared workflow schedules, delegating tasks for 40-member team.
Store Manager
BiLo
Darien, GA
08.2014 - 05.2021
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Corrected operational discrepancies by developing and executing process improvements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Coached and empowered employees by creating and sharing motivational vision plans
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Trained employees on store security, monetary procedures and customer service expectations.
Store Manager
Piggly Wiggly Carolina Co
Townsend, GA
02.2003 - 08.2014
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Trained employees on store security, monetary procedures and customer service expectations.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Co-Manager
Winn Dixie
Rincon, GA
09.1995 - 02.2003
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Cross-trained in every store role to maximize operational knowledge.
Education
Certificate - Organizational Leadership
University of South Carolina Moor Business School
Columbia, SC02-2009
Associate of Arts - Early Childhood Education
St Petersburg Junior College
Clearwater, FL05-1992
Skills
- All aspects of store operations
- Employee supervision, development/training and motivation
- MS Office proficiency with scheduling, budget management , sales forecast, inventory control
- Customer service excellence
- Effective communication and time management skills
- Regulatory compliance monitoring,, reporting and documenting
- Recruitment and hiring
- Customer relationship management
- Risk management/ Loss prevention
- Professional and reliable
Certification
- ServSafe
Timeline
Co-Manager
Hobby Lobby
08.2022 - 05.2026
Assistant Manager
Food Lion Grocery
04.2021 - 08.2022
Store Manager
BiLo
08.2014 - 05.2021
Store Manager
Piggly Wiggly Carolina Co
02.2003 - 08.2014
Co-Manager
Winn Dixie
09.1995 - 02.2003
Certificate - Organizational Leadership
University of South Carolina Moor Business School
Associate of Arts - Early Childhood Education
St Petersburg Junior College