Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Linda Wilkens
Open To Work

Linda Wilkens

Senior Management
Nevils,GA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Data Entry ClerkAdministrative AssistantOffice ManagerOffice AssistantFront Desk Associate

Work Type

Part TimeFull Time

Location Preference

On-Site
Location: Savannah, GAStatesboro, GAPooler, GANevils, GA
Open to relocation: No

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k match

Summary

With over thirty years of experience, encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient in Microsoft Office Suite, Google Workspace, Oracle, UKG and Social Media.

Overview

1
1
Certification
31
31
years of professional experience
7
7
years of post-secondary education

Work History

Co-Manager

Hobby Lobby
Oklahoma City , OK
08.2022 - 05.2026
  • Managed daily store operations, ensuring compliance with company policies and safety regulations.
  • Resolved customer inquiries and disputes to maintain high satisfaction levels.
  • Supervised employee recruitment, hiring, and training on store procedures and customer service.
  • Organized merchandise displays to enhance customer shopping experiences.
  • Collaborated with team to implement effective promotional events and sales strategies.
  • Delegated tasks based on team strengths to optimize service levels and floor coverage.
  • Monitored operations for efficient workflow, cleanliness, and organization.
  • Created detailed reports summarizing store performance metrics and implemented cost-saving measures.
  • Created schedules with UKG and other tasks with various Microsoft programs.
  • Risk management/Loss Prevention duties

Assistant Manager

Food Lion Grocery
Savannah , GA
04.2021 - 08.2022
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Completed inventory audits to identify losses and project demand.
  • Planned and prepared workflow schedules, delegating tasks for 40-member team.

Store Manager

BiLo
Darien, GA
08.2014 - 05.2021
  • Managed challenging customers and clients, providing support for lower-level employees and maintaining excellent customer service.
  • Managed merchandise inventory through proper product levels and inventory controls, coordinating backroom organization to enable effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.

Store Manager

Piggly Wiggly Carolina Co
Townsend, GA
02.2003 - 08.2014
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.

Co-Manager

Winn Dixie
Rincon, GA
09.1995 - 02.2003
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Cross-trained in every store role to maximize operational knowledge.

Education

Certificate - Organizational Leadership

University of South Carolina Moor Business School
Columbia, SC
01.2007 - 02.2008

No Degree - Early Childhood Education

St Petersburg Junior College
Clearwater, FL
08.1990 - 08.1992

High School Diploma -

Clearwater High School
Clearwater, FL
08.1986 - 06.1990

Skills

  • All aspects of store operations
  • Employee supervision, development/training and motivation
  • MS Office proficiency with scheduling, budget management , sales forecast, inventory control
  • Customer service excellence
  • Effective communication and time management skills
  • Regulatory compliance monitoring,, reporting and documenting
  • Recruitment and hiring
  • Customer relationship management
  • Risk management/ Loss prevention
  • Professional and reliable

Certification

  • ServSafe

Timeline

Co-Manager

Hobby Lobby
08.2022 - 05.2026

Assistant Manager

Food Lion Grocery
04.2021 - 08.2022

Store Manager

BiLo
08.2014 - 05.2021

Certificate - Organizational Leadership

University of South Carolina Moor Business School
01.2007 - 02.2008

Store Manager

Piggly Wiggly Carolina Co
02.2003 - 08.2014

Co-Manager

Winn Dixie
09.1995 - 02.2003

No Degree - Early Childhood Education

St Petersburg Junior College
08.1990 - 08.1992

High School Diploma -

Clearwater High School
08.1986 - 06.1990

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