Linda Wilson
Desiccare Inc
Pearl,MS
23
years of professional experience
Detail-oriented Shipping Clerk with proven expertise in coordinating carrier schedules and optimizing workflows. Strong focus on punctuality and teamwork, ensuring timely deliveries and high customer satisfaction.
Work History
Shipping Clerk
2 Years 8 Months- Coordinated with carriers to schedule timely pickups and deliveries
- Collaborated with warehouse staff to optimize workflow and reduce delays
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Partnered with representatives from different carriers to arrange materials shipments.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Processed required paperwork to expedite handling of shipped and received goods.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Route Supervisor
9 Years 9 Months- Supervised daily route operations to ensure timely deliveries and efficient use of resources.
- Coordinated with drivers to optimize delivery routes, minimizing fuel usage and improving service reliability.
- Trained and mentored new team members on best practices for logistics and customer service excellence.
- Implemented safety protocols to enhance workplace safety and reduce incidents among delivery staff.
- Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
- Achieved timely deliveries through effective management of driver schedules and load assignments.
- Established clear expectations about punctuality and professionalism within the team, leading to an increase in on-time deliveries without compromising quality standards.
- Developed strong relationships with clients, leading to increased business opportunities and referrals.
- Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries on the job.
- Enhanced route efficiency by optimizing scheduling and adjusting dispatching procedures.
Route Supervisor
10 Years 11 Months- Collaborated with management to establish strategic goals, aligning team efforts with company objectives for growth.
- Facilitated communication between departments to streamline processes and enhance overall service delivery efficiency.
- Cultivated a team-oriented environment among drivers which fostered collaboration and support when faced with challenges or unexpected delays on the road.
- Assisted in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Supervised daily route operations to ensure timely deliveries and efficient use of resources.
- Coordinated with drivers to optimize delivery routes, minimizing fuel usage and improving service reliability.
- Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
- Achieved timely deliveries through effective management of driver schedules and load assignments.
Education
GED
Skills
Shipping and receiving
Shipping software
Shipping procedures
Carrier coordination
Freight knowledge
Teamwork and cooperation
Self-motivated and independent
Attention to detail
Punctual and reliable
Shipping documentation
Invoice preparation
Basic mathematics
Timeline
Shipping Clerk
Desiccare Inc
11.2023 - 07.2026Read More
Route Supervisor
Diligent Delivery
01.2014 - 10.2023Read More
Route Supervisor
MCS, Inc
06.2003 - 05.2014Read More
American Council On Education
GED
Read More