Overview
Work History
Education
Skills
Software
Timeline
Generic

Linda Yakey

Syracuse,NY

Overview

15
15
years of professional experience
1
1
year of post-secondary education

Work History

Front Desk Receptionist

Holston Medical Group
02.2024 - 07.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Health Unit Coordinator

Baptist Health South Florida South Florida
12.2021 - 08.2022
  • Prepare and maintain medical records
  • Place forms in clinical reports
  • Place ECG mount forms in chart
  • Process Patient admission into hospital from ED
  • Scheduled follow up appointments with Specialist
  • Update bed tracking systems
  • Enter Physicians orders in systems
  • Answer patients call bells
  • Notify RN'S of incomplete orders
  • Process discharge paper work






Customer Service Representative

Bed Bath & Beyond
08.2016 - 10.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Medical Monitor

Durham Transportation
11.2010 - 05.2015
  • Provided Supervision for adults with Special needs while in transport from State home's to Day Programs
  • Operated wheel chair lifts
  • Complied with all law and regulation for NY State DDSO, DOT and Human Service agencies


Clerk

Carrier Transicold/ Via Manpower
05.2010 - 11.2010
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Corrected errors on PO
  • Updated Tax Exempt status
  • Submitted corrected PO'S for payment
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Education

No Degree - Quick Books, Micro Soft Excel, Microsoft Office, Microsoft Outlook

Boces
New Hartford, NY
01.2013 - 01.2014

Skills

Customer service

Attention to detail

Time management

Listening skills

Cash handling

Data entry

Problem-solving skills

Appointment scheduling

Verbal and written communication

Administrative skills

Scheduling appointments

Hospitality services

Front office management

Sensitive information handling

Work prioritization

Administrative support

Document management

Meeting scheduling

Multi-line telephone systems

Call routing

Calendar management

Word processing

Decision-making

Client communication

Phone etiquette

Package and mail receipt

Software

Microsoft Excel, Microsoft Office, ECos, Microsoft Outlook

Timeline

Front Desk Receptionist

Holston Medical Group
02.2024 - 07.2025

Health Unit Coordinator

Baptist Health South Florida South Florida
12.2021 - 08.2022

Customer Service Representative

Bed Bath & Beyond
08.2016 - 10.2018

No Degree - Quick Books, Micro Soft Excel, Microsoft Office, Microsoft Outlook

Boces
01.2013 - 01.2014

Medical Monitor

Durham Transportation
11.2010 - 05.2015

Clerk

Carrier Transicold/ Via Manpower
05.2010 - 11.2010

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Linda Yakey