Linda Yanz
Fayetteville,AR
Summary
With over 20 years of experience in loan processing and delivering exceptional customer service, I am a seasoned professional skilled in managing inquiries, resolving complaints, and ensuring client satisfaction. Seeking a Customer Service Representative role to leverage expertise in effective communication, problem resolution, and delivering top-notch 5-Star customer service.
Overview
23
23
years of professional experience
Work History
Senior Business Consultant
Apex Wealth Capital, LLC
01.2024 - 07.2024
- Leveraged communication skills in interacting with customers via multiple platforms (phone, email, online), ensuring a high-quality service experience
- Generated new business by contacting potential real estate investor clients, presenting tailored loan options for DSCR
- Fix and Flip, and Ground Up construction loans
- Oversaw the entire loan process from initial consultation to closing, ensuring efficiency, accuracy, and customer satisfaction.
Commercial Loan Processor
Dominion Financial Services, LLC
07.2021 - 11.2022
- Managed complex inquiries and escalated issues in loan processing, ensuring client satisfaction through attentive and detailed communication
- Routinely managed high volumes of inbound and outbound calls daily and promptly returned calls, ensuring timely resolution of client inquiries, and maintaining exceptional service standards
- Accurately documented and recorded customer interactions, complaints, and resolutions in the system to ensure consistent service and follow-up
- Collaborated with borrowers and team members by using effective communication strategies which optimized the loan process.
Loan Processor
Signature Bank of Arkansas
10.2017 - 07.2021
- Processed and reviewed a diverse range of loan types, ensuring all documentation met internal standards for accuracy and thoroughness
- Reviewed and processed a diverse range of loan types, ensuring all documentation met regulatory and internal standards for accuracy and thoroughness
- Conducted detailed verifications of loan documents, maintaining a high level of precision to support successful loan closings
- Provided training and guidance to teammemberson loan processing procedures, contributing to improved team performance and operational efficiency.
Senior Loan Administrative Assistant
Countryside Bank
12.2001 - 03.2017
- Processed diverse loan types including Mortgage loans, CRE, C&I, Asset-Based, Construction and Rehab loans
- Prepared monthly Board Reports; submitted required annual reporting data for CRA and HMDA to the FDIC
- Led training and mentored team members on loan processing, loan policy and lending regulations, enhancing departmental compliance and efficiency.
Education
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CASkills
- Salesforce
- Microsoft Office Suite
- Data Entry
- Exemplary Customer Service
- Problem-solving
- Attention to Detail
- Time Management
- Adaptability
- Problem Resolution
- Multitasking Abilities
Timeline
Senior Business Consultant
Apex Wealth Capital, LLC
01.2024 - 07.2024
Commercial Loan Processor
Dominion Financial Services, LLC
07.2021 - 11.2022
Loan Processor
Signature Bank of Arkansas
10.2017 - 07.2021
Senior Loan Administrative Assistant
Countryside Bank
12.2001 - 03.2017
High School Diploma -
Thousand Oaks High School
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