Linda Jo Weeks
EyeCandy Beauty Salon
Fairmont,WV
27
years of professional experience
Dynamic sales associate with a proven track record at Teleperformance, excelling in customer service and problem-solving. Skilled in leveraging active listening to drive sales conversions and enhance client satisfaction. Recognized for developing quality assessments that improved team performance and compliance standards, showcasing strong teamwork and time management abilities.
Work History
Sales Associate/Clerk
3 Years 2 Months- Recommended beauty products and services aligned with client needs and salon offerings.
- Processed customer transactions accurately using point-of-sale system.
- Answered product questions and provided clear guidance on salon retail selections.
- Maintained organized merchandise displays to support visual presentation and easy product access.
Quality Control Analyst
5 Years 8 Months- Audited interactions for compliance with client scripts, quality standards, and regulatory requirements.
- Evaluated call recordings and case documentation to identify performance gaps and process risks.
- Developed scorecards to standardize quality assessments across multiple support teams.
- Calibrated findings with operations leaders to ensure consistent scoring and feedback alignment.
Supervisor
2 Years 5 Months- Supported daily call center operations to maintain service levels and quality standards.
- Coached agents on customer handling, escalation steps, and performance expectations.
- Tracked KPIs such as call quality, productivity, and schedule adherence to support team performance.
- Handled complex customer escalations with professionalism and timely case closure.
Sales Associate
10 Years 5 Months- Resolved customer inquiries while promoting products and services aligned with caller needs.
- Applied active listening to identify buying signals and recommend suitable sales solutions.
- Processed orders accurately in CRM systems while maintaining detailed customer records.
- Handled objections professionally to support conversion and preserve customer satisfaction.
Education
No Degree - General Studies
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Timeline
Sales Associate/Clerk
EyeCandy Beauty Salon
04.2023 - 06.2026Read More
Quality Control Analyst
Teleperformance
10.2012 - 06.2018Read More
Supervisor
Teleperformance
05.2010 - 10.2012Read More
Sales Associate
Teleperformance
12.1999 - 05.2010Read More
Kennedy King College
No Degree from General Studies
Read More