Linda Chen
Seattle,WA
Summary
Dynamic operations leader with extensive experience at Round One Entertainment Inc., excelling in staff training and customer service. Proven track record in enhancing guest experiences and optimizing team performance. Skilled in problem-solving and technical support, driving operational success through effective management and innovative training.
Overview
13
13
years of professional experience
Work History
General Manager of Operations
Round One Entertainment Inc.
Tukwila, WA
08.2026 - Current
- Managed budget allocation to enhance resource utilization and enforce cost control measures.
- Coached and mentored personnel in management principles and industry practices to improve operational efficiency.
- Fostered a culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Assistant General Manager - Operations
Round One Entertainment Inc.
Tukwila, Washington
07.2022 - 08.2026
- Oversaw daily operations and staff management in entertainment facilities.
- Coordinated training programs for new and existing staff, enhancing team skills and service quality.
- Delivered training and support on procedures and policies, fostering compliance and operational consistency for multiple store locations.
- Mentored team members to succeed and advance within department and company.
- Led team in maintaining Japanese-style crane games, ensuring operational excellence and customer satisfaction.
Amusement Manager
Round One Entertainment Inc.
Tukwila, WA
03.2021 - 07.2022
- Managed daily operations of entertainment facilities, improving guest experience through effective oversight.
- Coordinated amusement team for prizes, toys, arcade, and customer service, ensuring seamless operations.
- Trained team to design and maintain Japanese-style crane games, enhancing player engagement.
Bowling/Party Manager
Round One Entertainment Inc.
12.2018 - 03.2021
- Executed event coordination and management as bowling manager, delivering high customer satisfaction.
- Directed and managed events for an average of 30 customers per event, facilitating smooth operations and fostering customer satisfaction.
- Collaborated with the team to maintain rentals for bowling, karaoke, and billiards, enhancing customer experience.
Amusement Supervisor
Round One Entertainment Inc.
Tukwila, WA
08.2018 - 12.2018
- Supervised daily operations to ensure smooth functioning of entertainment venues.
- Trained staff on customer service standards and operational procedures.
- Coordinated schedules and assigned tasks to optimize team performance.
- Collaborated with team to design and set up Japanese-style cranes, enhancing overall user experience.
Freelance Photographer
Self Employed
Seattle, WA
04.2013 - Current
- Captured high-quality images for various events and projects.
- Collaborated with clients to understand their vision and requirements.
- Edited and retouched photographs using industry-standard software tools.
Education
Bachelor of Arts - BA - Photomedia
University of Washington
Seattle01-2019
Bachelor of Arts - BA - Communication and Media Studies
University of Washington
Seattle01-2019
Skills
- Operations management
- Employee training
- Customer support
- Technical assistance
- Issue resolution
- Stock control
Timeline
General Manager of Operations
Round One Entertainment Inc.
08.2026 - Current
Assistant General Manager - Operations
Round One Entertainment Inc.
07.2022 - 08.2026
Amusement Manager
Round One Entertainment Inc.
03.2021 - 07.2022
Bowling/Party Manager
Round One Entertainment Inc.
12.2018 - 03.2021
Amusement Supervisor
Round One Entertainment Inc.
08.2018 - 12.2018
Freelance Photographer
Self Employed
04.2013 - Current
Bachelor of Arts - BA - Communication and Media Studies
University of Washington
Bachelor of Arts - BA - Photomedia
University of Washington