Linda Suzann Volz
Clinton,UT
Summary
Dynamic healthcare professional with extensive experience at Sutter Health, excelling in patient intake coordination and hospice nursing. Proven ability to enhance patient satisfaction through effective communication and meticulous documentation. Skilled in managing complex caseloads while ensuring HIPAA compliance and delivering compassionate care. Strong multitasking and organization abilities drive successful patient outcomes.
Professional nurse with strong background in hospice care. Skilled in patient assessment, care planning, and pain management. Known for team collaboration and adaptability in dynamic healthcare settings. Reliable and focused on delivering compassionate care and achieving patient-centered outcomes.
Experienced with patient-centered care and end-of-life support. Utilizes compassionate communication and thorough care planning to enhance patient and family experience. Knowledge of hospice regulations and interdisciplinary team collaboration.
Overview
21
21
years of professional experience
Work History
Hospice and Home Health Intake Coordinator Liaison
Sutter Health
07.2019 - 07.2023
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Hospice Registered Nurse Case Manager
Sutter Health
09.2015 - 07.2019
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
- Maintained accurate documentation of patient interactions, assessments, interventions, and responses to care.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless delivery of hospice services.
- Efficiently managed caseloads while adhering to regulatory guidelines ensuring compliance with Medicare conditions of participation.
- Educated patients and families about illness progression, treatment options, and available resources for additional support.
Registered Nurse
Sutter Health
09.2008 - 07.2015
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
Licensed Vocational Nurse
Sutter Health
05.2005 - 07.2008
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Cared for wounds, provided treatments, and assisted with procedures.
ER Unit Secretary
Sutter Health
09.2002 - 05.2005
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
Education
Bachelor of Science - Nursing
Chamberlain School of Nursing
Online05-2013
Associate of Science - Nursing
College of The Redwoods
Eureka, CA05-2008
Skills
- Follow-up skills
- Scheduling appointments
- Cross-cultural sensitivity
- Confidentiality
- Customer service
- Multitasking and organization
- Multi-line phone systems
- Appointment scheduling
- Time management
- Effective communication
- Verbal and written communication
- Team collaboration
Timeline
Hospice and Home Health Intake Coordinator Liaison
Sutter Health
07.2019 - 07.2023
Hospice Registered Nurse Case Manager
Sutter Health
09.2015 - 07.2019
Registered Nurse
Sutter Health
09.2008 - 07.2015
Licensed Vocational Nurse
Sutter Health
05.2005 - 07.2008
ER Unit Secretary
Sutter Health
09.2002 - 05.2005
Bachelor of Science - Nursing
Chamberlain School of Nursing
Associate of Science - Nursing
College of The Redwoods
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