Lindcey Romero
Tamarac,FL
Summary
To seek and maintain a career that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Dining Room Supervisor
Timpano Las Olas
07.2023 - Current
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Addressed guests’ complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Designed overall floorplans and coordinated modifications for events and special reservations to leverage strengths of individual team members.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Hostess
Timpano Las Olas
06.2023 - 07.2023
- Greeted guests upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and server assistants with keeping dining room ready for guest.
Freelance Cosmetologist
LGRLove, LLC.
05.2020 - 07.2023
- Owner and operator of small business.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Attended training/workshops to maintain cosmetology license and attain information on new marketing trends and influential ideas.
- Increased revenue through effective customer service and inventory management.
- Scheduled appointments and provided services to clientele.
Office Manager
ESS Affiliated LLC
04.2022 - 09.2022
- Defined clear targets, deadlines, and objectives to crew members.
- Created, maintained and updated filing systems for sensitive, tangible/electronic documents.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Scheduled multiple steps of service and developed a close rapport with clients.
- Consistent communication with city/county inspectors to ensure successful project execution.
- Create spreadsheets and calendars for all existing and upcoming projects.
Professional Hairstylist
Ratner Companies
01.2018 - 03.2020
- Counted and documented opening and closing cash amounts daily.
- Developed loyal following of clients by providing high-quality services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Dining Room Manager
Volare Ristorante Italiano
03.2014 - 07.2017
- Assisted in recruiting, hiring and training of team members.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Attended social gatherings within the network to drive business development.
- Assisted in promotional marketing to increase sales.
- Developed a close rapport with frequent guests.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Coral Glades High School
Coral Springs, FLMargate School of Beauty Inc
Pompano Beach, FLSkills
- Outstanding Client Retention
- Product Knowledge
- Safety Training
- Natural Leadership
- Verbal and Written Communication
- Cross-Functional Team Management
- Issue and Conflict Resolution
Timeline
Dining Room Supervisor
Timpano Las Olas
07.2023 - Current
Hostess
Timpano Las Olas
06.2023 - 07.2023
Office Manager
ESS Affiliated LLC
04.2022 - 09.2022
Freelance Cosmetologist
LGRLove, LLC.
05.2020 - 07.2023
Professional Hairstylist
Ratner Companies
01.2018 - 03.2020
Dining Room Manager
Volare Ristorante Italiano
03.2014 - 07.2017
Coral Glades High School
Margate School of Beauty Inc
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