Linden Kraig Erwin
Centerville,TX
Summary
Extensive experience in the elevator industry with a focus on managing teams and ensuring operational safety. Proven ability to implement effective safety protocols and conduct training programs that enhance employee performance. Strong track record in project coordination and maintaining compliance with industry regulations.
Overview
24
24
years of professional experience
Work History
Area Operations Manager
ASG Elevator
01.2026 - Current
- Coordinated project schedules and resource allocation for timely service delivery.
- Implemented safety protocols to ensure compliance with industry regulations.
- Trained staff on best practices for elevator systems and customer service standards.
- Managed vendor relationships to support operational efficiency and material supply.
- Developed training programs to enhance employee skills and performance levels.
- Analyzed operational workflows to identify areas for process improvement.
- Assessed employee performance regularly to provide constructive feedback.
- Resolved customer service issues and complaints in a timely manner.
- Ensured compliance with all government regulations related to area operations activities.
- Engaged with clients to strengthen relationships and boost sales. and developed strategies to achieve sales and customer service goals.
- Managed expenses to optimize budget allocations and eliminate waste while developing operating budgets.
- Evaluated the performance of vendors supplying goods or services to the area operations department.
- Conducted regular safety inspections to identify potential hazards or risks.
- Analyzed financial data, including sales reports, to identify areas for improvement and potential cost savings.
- Established annual budgets for the area operations department; monitored spending against budget targets.
- Oversaw financial management, budget management, accounting and payroll activities.
Service Superintendent
Tk Elevator
Houston, Tx
07.2024 - 12.2025
- Supervised installation and maintenance of elevator systems.
- Coordinated daily operations for service teams and project schedules.
- Ensured compliance with safety standards and regulations on job sites.
- Conducted regular inspections to assess system performance and safety issues.
- Trained and mentored staff on technical procedures and customer service.
- Oversaw employee productivity to enforce efficient use of materials and equipment.
- Facilitated communication between clients, contractors, and service teams effectively.
- Conducted regular meetings with contractors, subcontractors, laborers to review progress and address any issues, concerns.
- Managed multiple projects simultaneously using effective resource planning techniques.
Service Mechanic
Tk Elevator
Houston, Tx
01.2024 - 07.2024
- Diagnosed elevator malfunctions using specialized tools and equipment.
- Conducted routine maintenance on various elevator systems and components.
- Repaired electrical and mechanical systems to ensure safe operation.
- Provided technical support for troubleshooting complex issues in the field.
- Collaborated with team members to streamline repair processes.
- Maintained accurate service records and documentation for all repairs performed.
- Adhered to safety protocols while working on-site in various environments.
- Maintained a clean and organized workspace at all times.
Elevator Service Mechanic
Elevator Repair Services
Houston
05.2020 - 01.2024
- Performed routine maintenance on various elevator systems to ensure safety compliance.
- Installed new elevator components following manufacturer specifications and safety standards.
- Diagnosed mechanical issues in elevators and escalators for timely repairs.
- Collaborated with team members to troubleshoot complex mechanical problems effectively.
- Utilized hand and power tools for efficient repair tasks on elevator machinery.
- Documented service reports detailing maintenance activities and repair findings accurately.
- Maintained inventory of tools and parts for efficient workflow during service calls.
- Kept workspace tidy and organized to promote safety and efficiency.
Elevator Service Mechanic
Elevator Transportation Service
Houston
03.2018 - 05.2020
- Performed routine maintenance on various elevator systems to ensure safety compliance.
- Performed routine servicing and preventive maintenance inspections, ensuring operability of mechanics and electronics.
- Diagnosed mechanical issues in elevators and escalators for timely repairs.
- Installed new elevator components following manufacturer specifications and safety standards.
- Collaborated with team members to troubleshoot complex mechanical problems effectively.
- Supported technicians during troubleshooting sessions to enhance problem-solving efforts. in troubleshooting complex mechanical issues.
- Utilized hand and power tools for efficient repair tasks on elevator machinery.
- Documented service reports detailing maintenance activities and repair findings accurately.
- Participated in technical training sessions to improve knowledge of industry standards and practices. courses to stay current with industry trends.
Elevator Mechanic
Kone
Houston, Texas
12.2016 - 03.2018
- Installed and maintained elevators, escalators, and moving walkways in commercial buildings.
- Repaired elevator control systems for optimal performance and reliability.
- Diagnosed mechanical issues using advanced tools and diagnostic equipment.
- Conducted routine inspections to ensure compliance with safety regulations and standards.
- Conducted periodic tests of the elevator control system to ensure compliance with safety standards.
- Enforced adherence to safety regulations and building codes.
- Diagnosed problems with electrical wiring circuits.
- Collaborated with team members to complete installation projects efficiently and safely.
Construction Superintendent
Otis
Houston, Texas
10.2013 - 11.2016
- Oversaw daily construction operations and ensured project timelines were met.
- Coordinated subcontractor activities to maintain workflow and adherence to safety standards.
- Reviewed blueprints and specifications to ensure compliance with project requirements.
- Conducted regular site inspections to identify safety hazards and enforce protocols.
- Facilitated communication between stakeholders, including clients, architects, and contractors.
- Implemented quality control measures to uphold construction standards throughout projects.
- Trained new staff on safety practices and construction processes for improved efficiency.
- Collaborated with architects, engineers, surveyors, inspectors, and owners' representatives throughout the construction process.
- Resolving conflicts between general contractors, subcontractors, vendors, inspectors, or owners in a timely manner.
- Managed job site logistics, including materials delivery and equipment usage.
- Coordinated material deliveries with suppliers to maintain an uninterrupted flow of materials to the job site.
- Responded quickly when issues arose on-site by evaluating solutions that would minimize delays or additional expenses.
- Monitored labor productivity levels to maximize efficiency while maintaining quality standards.
- Inspected job sites daily for conformance with building codes, ordinances, and other regulations.
- Interpreted engineering drawings and blueprints for workers in order to facilitate efficient completion of tasks.
- Ensured that all personnel followed established safety protocols at all times during construction operations.
Service Dept
Otis
Houston, Texas
01.2013 - 10.2013
Sales
Martin Chrysler
Cleveland, Texas
06.2010 - 12.2012
- Collaborated with fleet department representatives to drive outside sales initiatives.
- Generated sales by executing sales cycle processes from prospecting to contract negotiations.
- Generated reports detailing sales volume achieved by each member of the sales team.
- Conducted quarterly seminars and training sessions for sales agents to improve sales techniques.
Elevator tech
Kone
Houston, Texas
02.2003 - 05.2010
Education
GED -
New Caney High Shool
New Caney, TX, United States01-1997
Skills
- Experienced in establishing man power
- Working with the IUEC
- EH&S
- Safety compliance
- Project management
- Operational analysis
- Customer relationship management
- Inventory control
- Expense management
- Financial oversight
- Team building
- Problem solving
- Effective communication
- Workflow optimization
- Technical troubleshooting
- Performance evaluation
- Performance analysis
- Maintenance scheduling
- Staffing oversight
- Transportation management
- Forecasting
- Operational controls development
- Standard operating procedures
- Sales support
- Customer and vendor relations
- Operational efficiency
- Supervisory role background
Accomplishments
Leading profit margins on the New equipment installs as we as Gross margins in service and repair. I have also been a key contributing factor over the last 18 months of leading an injury free environment for our field techs.
Timeline
Area Operations Manager
ASG Elevator
01.2026 - Current
Service Superintendent
Tk Elevator
07.2024 - 12.2025
Service Mechanic
Tk Elevator
01.2024 - 07.2024
Elevator Service Mechanic
Elevator Repair Services
05.2020 - 01.2024
Elevator Service Mechanic
Elevator Transportation Service
03.2018 - 05.2020
Elevator Mechanic
Kone
12.2016 - 03.2018
Construction Superintendent
Otis
10.2013 - 11.2016
Service Dept
Otis
01.2013 - 10.2013
Sales
Martin Chrysler
06.2010 - 12.2012
Elevator tech
Kone
02.2003 - 05.2010
GED -
New Caney High Shool