Summary
Overview
Work History
Education
Skills
Certification
Phone Numbers
Military Experience
Affiliations
Languages
References
Timeline
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William Palmer

William Palmer

Kingwood,TX

Summary

Dynamic Area Operations Manager at Amazon Services Inc. with a proven track record in reducing bottlenecks and enhancing team performance. Skilled in project management and data analysis, I successfully guided the inauguration of a high-capacity facility, supervising over 40 employees while ensuring operational excellence and financial efficiency.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Area Operations Manager

Amazon Services Inc.
Las Vegas, NV
01.2019 - 10.2019
  • Implemented innovative solutions to reduce bottlenecks and achieve measurable results.
  • Engaged in specialized training focused on teamwork and coordination ahead of a high-capacity site opening.
  • Guided the largest division during the successful inauguration of the newest facility.
  • Supervised a team of over forty hourly employees.
  • Handled comprehensive financial management tasks efficiently.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created detailed reports outlining operational metrics such as production output, labor costs.

IT Analyst / Technician

Concentrix
Newark, CA
01.2016 - 12.2018
  • Contributed to achieving organizational goals through active teamwork in development processes.
  • Led efforts to instruct the team on advanced methods for developing Java-based web applications.
  • Facilitated customer service through effective administration of corporate software.
  • Performed integration of software on multiple platforms such as Windows, Linux, and MAC OS.
  • Enhanced operational efficiency by overseeing the setup and support of corporate servers.
  • Resolved complex technical issues by providing innovative solutions.

Web / Database Team Lead

Kap Technology LLC
Davenport, IA
05.2017 - 08.2017
  • Designed and implemented seven adaptable websites catering to diverse client needs.
  • Led a team of eight interns to accomplish project objectives, enhancing executive leadership relations.
  • Produced web applications utilizing cutting-edge technology.
  • Designed and implemented software programs to resolve data handling issues utilizing Java, HTML, CSS, JavaScript, and SQL.
  • Ensured compliance with established standards, procedures, and policies related to database management.
  • Provided technical support and training to end-users and junior DBAs.
  • Analyzed workflows and established priorities for daily operations.
  • Led database migration and upgrade projects to ensure smooth transitions.

Direct Sales Representative

Suddenlink Communications - Altice USA
Humble, TX
02.2015 - 01.2016
  • Cultivated connections with prospective clients to drive collaboration.
  • Demonstrated exceptional results in selling advanced broadband services.
  • Acquired updated skills in telecommunication focusing on broadband and DSL.
  • Leveraged expert sales and relationship-building abilities to exceed sales quota.
  • Demonstrated product features to align with customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Sold products and services in the field for the company.

Non-Commissioned Officer: SGT / E5

United States Marine Corps
Camp Lejeune, NC
04.1999 - 08.2004
  • Recognized for exceptional proficiency in both shooting accuracy and physical fitness.
  • Honored with Good Conduct Medal recognizing disciplined performance.
  • Received multiple commendations.
  • Performed comprehensive financial management and audit functions at PCS / TAD.
  • Accomplished a successful finish in the 2001 Marine Corps Marathon.
  • Coordinated operations for an office of more than 25 personnel.
  • Represented the organization at external events and conferences.
  • Analyzed key performance indicators to identify effective strategies.
  • Monitored and reported on operational performance metrics.
  • Led training and development programs to enhance team skills and performance.
  • Conducted training sessions for Marine Corps Finance Offices regarding IATS Travel Entitlements.

Education

Master of Science - Computer Information Technology in IT Management / Project Management

Southern New Hampshire University
Manchester
12.2023

Bachelor of Science - Science of Information Technology in Network Administration

Purdue University Global
Indianapolis, IN
07.2019

Associate of Applied Science - Applied Science in Information Technology in Networking

Kaplan University
Des Moines
08.2017

Skills

  • Local Area Network Management
  • Wide Area Networking
  • VPN Management
  • Network Infrastructure Planning
  • Network Security Management
  • Voice Over IP Implementation
  • Cost-Benefit Evaluation
  • Data Quality Assurance
  • Data Backup and Recovery
  • Risk Analysis
  • Impact Assessment
  • Strategic Contingency Planning
  • Development of Technical Specifications
  • Project Management
  • Microsoft Exchange Administration
  • UNIX System Administration
  • Solaris Administration
  • Linux Administration
  • Red Hat System Administration
  • TCP/IP Networking
  • Data Management with SQL
  • Ethernet Networking
  • Shell Scripting in UNIX
  • Software Development in C/C
  • HTML Coding Experience
  • Java Programming
  • JavaScript Programming
  • Experienced in PHP Application Development
  • Checkpoint Firewall Configuration
  • Norton Firewall Configuration
  • Experienced with McAfee Security Tools
  • Norton Virus Protection
  • Proficient in MS Office Suite
  • Data Analysis with MS Access
  • Skilled in MS Project Management Tools
  • Performance metrics
  • Training and development
  • Performance analysis
  • Key performance indicators
  • Outstanding communication skills
  • Forecasting
  • Supervision and training

Certification

  • CompTIA A+
  • Cisco Certified Network Associate (CCNA)

Phone Numbers

(281) 617-2032, (713) 443-3530

Military Experience

Non-Commissioned Officer: SGT / E5, United States Marine Corps, Camp Lejeune, NC, 04/99, 08/04, Rifle Range Expert /300 PFT Score, Good Conduct Medal, Commendation (s) (multiple), Finance Officer and Travel Auditor for PCS / TAD, Marine Corps Marathon Finisher in 2001, Supervised office of 25+ Marines, Trained Marine Corps Finance Offices on IATS Travel Entitlements

Affiliations

  • From 2014-2021, I volunteered at our local church as a teacher for Vacation Bible School.

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Area Operations Manager

Amazon Services Inc.
01.2019 - 10.2019

Web / Database Team Lead

Kap Technology LLC
05.2017 - 08.2017

IT Analyst / Technician

Concentrix
01.2016 - 12.2018

Direct Sales Representative

Suddenlink Communications - Altice USA
02.2015 - 01.2016

Non-Commissioned Officer: SGT / E5

United States Marine Corps
04.1999 - 08.2004

Master of Science - Computer Information Technology in IT Management / Project Management

Southern New Hampshire University

Bachelor of Science - Science of Information Technology in Network Administration

Purdue University Global

Associate of Applied Science - Applied Science in Information Technology in Networking

Kaplan University

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