Joel Wilcox
Lafayette,IN
Summary
Systems professional prepared to deliver high standards and impactful results. Expertise in system design and integration, consistently enhancing operational efficiency. Known for strong teamwork and adaptability, with focus on innovation and reliability. Skills include systems analysis and project management, valued for meticulous attention to detail and proactive approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
System Engineer
Franciscan Health – Enterprise
05.2025 - 10.2025
- Responsible for patching over 5000 windows servers and day to day operations utilizing VMWare and Azure virtual environments as well as on-prem servers.
- Utilized VMWare for server builds, host upgrades, storage expansions and installing SQL server
- Participated in a POC for a migration to Azure – built out a tenant and created a server
- Worked with a variety of application vendors to facilitate remote support and troubleshooting. I made a move from site lead to server team to expand my skillset.
Site Support – Site Lead
Franciscan Health – Enterprise
09.2021 - 05.2025
- I was site lead of 8 technicians spanning 3 counties and a dozen locations. Point of contact for SoN (Franciscan School of Nursing) for all technical issues.
- Provided outstanding customer service for day-to-day operations in a Windows domain environment consisting of over 3000 PCs, utilizing SCCM.
- Responsible for numerous projects from inception to completion to include EMR software implementations and upgrades
- Set up new sites – installed desktops, laptops, peripherals and VPNs
- Analog/digital phone troubleshooting using Kurmi with Cisco Voice Gateways as well as POTs lines
- Provide support to Franciscan East Hospital located in Lafayette, IN.
- Focused on turn-around time, customer satisfaction, and training.
IT Support Specialist
GoTRG
12.2020 - 07.2021
- Sole IT technician in a 500,000 sq ft warehouse. Handled user setups, and all other IT needs.
- Utilized Windows 10, Active Directory and VMWare
Help desk/web administrator
IFCU
07.2013 - 04.2019
- Supported 105 users. 205 desktop PCs 30 servers utilizing VMware.
- Upgraded most of the desktop PCs to Windows 10 from Windows 7.
- Maintained 10 branches infrastructure including Active Directory, patch management, Avaya Phone Systems as well as access control, IP cameras, and NVRs.
- Worked closely with vendors to support application maintenance including Linux and Windows servers.
- Installed and serviced laser jet/inkjet printers as well Epson POS printers.
- Administered the company internal and external websites as well as Spark/Open fire chat server/client.
- Created marketing displays utilizing raspberry pi devices.
- Lead technician for all 105 users at any time of day via phone while also performing the above duties.
Repair Technician
Computer Reboot
01.2009 - 01.2010
- Removing viruses and troubleshooting malfunctioning hardware.
Installation Specialist
Rest Assured LLC
01.2006 - 01.2008
- Built and configured IP Based Home Telecare System which relied on a VPN for security.
- Performed site surveys and completed plan management for each location.
- Utilized VPN endpoints as well as Web Power Switches, UPS, and wireless sensor systems.
Surveillance Radar Systems Technician
United States Air Force
01.2000 - 01.2006
- Performed troubleshooting and repair of the AWACS radar system while stationed at Tinker AFB, OK.
- In charge of training of new airmen in the field, as well as training documentation for the entire flight.
Education
Cyber Security
Ivy Tech Community College
Lafayette, IN06.2020
Skills
- IT system administration
- Windows Server administration
- Active Directory management
- VMware infrastructure management
- Local area network management
- Domain name system management
- Linux system management
- Virtual private network expertise
- TCP/IP networking
- Professional networking
- Proficient in DHCP management
- WAN configuration skills
- PowerShell scripting
- Voice over IP expertise
- Disaster recovery planning
- Network troubleshooting expertise
- ServiceNow platform management
- SCCM administration
Certification
CompTIA A+ Certified
Timeline
System Engineer
Franciscan Health – Enterprise
05.2025 - 10.2025
Site Support – Site Lead
Franciscan Health – Enterprise
09.2021 - 05.2025
IT Support Specialist
GoTRG
12.2020 - 07.2021
Help desk/web administrator
IFCU
07.2013 - 04.2019
Repair Technician
Computer Reboot
01.2009 - 01.2010
Installation Specialist
Rest Assured LLC
01.2006 - 01.2008
Surveillance Radar Systems Technician
United States Air Force
01.2000 - 01.2006
Cyber Security
Ivy Tech Community College
Military Service
- Branch: USAF
- Service Country: United States
- Rank: SrA