Lindi Parshall
Austin,TX
Summary
- 12+ years Administrative Support, 5 of which were in Executive level support
- 7+ years Customer Service skills, as lead point of contact
- 4+ years Higher Education, 3+ of which were in a Director/ Admissions position
- Enthusiastic with a strong sense of professionalism, dedication, adaptability, and reliability
- Expert Interpersonal skills, with ability to establish positive rapport
- Performs critical business functions involving independent judgment and decision making
- Ability to analyze, prioritize, organize, multi-task, and meet deadlines under pressure
- Superior customer service experience and abilities with excellent communication skills with customers and vendors
- Offers extensive package of skills including office administration, policy development, scheduling / coordinating meetings, travel arrangements, processing expense reports, creating / implementing procedures
Overview
21
21
years of professional experience
19
19
years of post-secondary education
Work History
Director of Admissions/ Registrar, Registrar
Lipscomb University- Austin Center, Austin Graduate School of Theology
Austin, TX
03.2019 - Current
- Provide effective and efficient services to students, faculty, staff, alumni and others in areas of registration, student records and transcripts, degree progress and student policy publications
- Answer inquiries and disseminate information regarding the school, programs, and admission and registration procedures
- Supervise registration, students’ progress in degree programs, and maintenance of student records (includes needed follow-up for students provisionally admitted)
- Collect, post, and mail grades
- Produce and certify official transcripts
- Graduation: Accept and evaluate applications
- Coordinate completion of degree audits, exit interviews (hold issues, surveys, etc.), ordering student regalia, and preparing diplomas
- Prepare academic calendar for approval
- Assist in creation of course schedules for each semester
- Collect and maintain syllabi for all courses each semester
- Provide faculty class rosters and grade reports for all classes
- Work with faculty Program Coordinators/Advisors in advising students in course selections each semester
- Also assist Dean in resolving individual student matters
- Assist in preparation and editing of school publications
- Academic Catalogue, Student Handbook, and orientation materials
- VA School Certifying Official (SCO) and main point of contact for VA audits at the Austin campus
- Maintain commitment to professional development through membership in organizations such as TACRAO (Texas Association of Registrars and Admissions Officers) and attending training conferences as needed.
Youth Ministry Coordinator / Pastor
Western Hills Church of Christ
Austin, TX
05.2012 - Current
- Researches and Implements youth curriculum for weekly Sunday and Wednesday classes
- Organize youth outings and events and communicate accurate cost breakdown per person and ongoing communication and follow-up via email, text, and phone
- Assists with scheduled staff meetings to discuss events and calendars
- Strong sense of maintaining absolute confidentiality and discretion
- Manages and coordinates travel planning for all youth group events
- Arranges and promotes organization special events to ensure attendance and success
- Works under limited or no supervision on complex assignments where independent judgment and initiative are required for resolving problems and issues
Office Manager / Youth Education Pastor
Unity Church of Austin
Austin, TX
08.2010 - 01.2012
- Worked closely with Sr
- Pastor to create and ensure curriculum is provided in an age appropriate manner
- Organized offsite meetings with ministry leads, as well as weekly update meetings with key staff members
- Created weekly distribution of schedules, class lessons, emails, and phone communication
- Key role in training new volunteers and planning training meetings
- Basic office procedures which include (but not limited to): answering phones, assisting members with requests, check requests, obtaining items for special events, and communicating via phone, email, or in person to make sure needs of church members are attended to, and any other tasks as requested
- Greeted and received office visitors and created favorable first impressions
- Managed end-to-end travel planning and coordinated arrangements such as car rentals, hotel, and air travel
- Processed Accounts Payable
- Handled Sr
- Pastor’s daily scheduling and brought time sensitive issues to Sr
- Pastor’s attention for follow-up
- Created and implemented office procedures to improve efficiency of work-flow
Interim Children’s Ministry Leader
Gateway Church
Austin, TX
07.2008 - 09.2009
- Generated Compilation Report for first-time visitors, welcome emails, weekly attendance spread sheets
- Coordinated with Pastor to ensure classrooms were staffed and volunteers were trained and informed of the week’s activities
- Point of contact for the children’s ministry area
- Offsite meeting with ministry leads, as well as weekly update meetings with key staff members
- Prepared weekly distribution of schedules, class lessons, emails, and phone communication
- Played a key role in training new volunteers and organizing training meetings
- Planned, organized, and oversaw the execution of special events
Account Manager / Customer Service Manager
Water Source One
Austin, TX
09.2003 - 07.2008
- Report Compilation for CEO and VPs, as well as customer accounts; process development for new accounts
- Works closely with President/ CEO, VP of Operations and Purchasing, and VP of Sales and Marketing to set up new accounts
- Point of contact for major companies and 25 separate production facilities
- Developed written processes for accounting and customer service departments
- Played a key role in training new employees, system changes and upgrades
- Email and multi-line phone responses
- Process incoming orders via MAS 200/ AS400, or manually as needed; matched up paperwork for invoicing
Director of Admissions
- In coordination with faculty, process admission applications and guide prospective students through the admissions process
- Answer inquiries and disseminate information regarding the School, programs, and admission and registration procedures
- Initiate and coordinate Faculty Admissions Committee meetings (serve on Committee as administrative liaison)
- Prepare and maintain prospect admission files for submission to Faculty Committee
- Work with Faculty Committee in processing/evaluating transfer credits
- Maintain minutes – specifically include students admitted and any provisional or probationary requirements
- Responsible for IPEDS reporting for the Austin campus.
Education
Master of Arts - Divinity
Lipscomb University Austin Center
Austin, Texas 08.2020 - 05.2021
Bachelor of Arts - Ministry and Christian Studies
Austin Graduate School of Theology
08.2008 - 11.2020
Some College (No Degree) - General
Austin Community College
Austin, TX 07.2008 - 12.2013
Some College (No Degree) - General
Montgomery College/ Lone Star College
Conroe, TX 08.2000 - 12.2000
Skills
COMPUTER SKILLSMicrosoft Word, Excel, PowerPoint, WindowsOutlook and Outlook Express, Oasis SIS, Canvas/ eCampus, CNS, VAOnceQuickBooks, AS400 and MAS200 Processing systems, MacBook Pro, Mac, PC
Timeline
Master of Arts - Divinity
Lipscomb University Austin Center
08.2020 - 05.2021
Director of Admissions/ Registrar, Registrar
Lipscomb University- Austin Center, Austin Graduate School of Theology
03.2019 - Current
Youth Ministry Coordinator / Pastor
Western Hills Church of Christ
05.2012 - Current
Office Manager / Youth Education Pastor
Unity Church of Austin
08.2010 - 01.2012
Bachelor of Arts - Ministry and Christian Studies
Austin Graduate School of Theology
08.2008 - 11.2020
Interim Children’s Ministry Leader
Gateway Church
07.2008 - 09.2009
Some College (No Degree) - General
Austin Community College
07.2008 - 12.2013
Account Manager / Customer Service Manager
Water Source One
09.2003 - 07.2008
Some College (No Degree) - General
Montgomery College/ Lone Star College
08.2000 - 12.2000