ARACELY MENDOZA
Donna
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Lead Admissions Rep/Registrar
South Texas Health System FED
10.2023 - 12.2024
- Obtain all necessary information pertaining to demographics and claim preparation ensuring accuracy and timeliness
- Collect balances or co-payments due at time of service and explain charges, services, and present estimates to patients
- Answer phones and transfer accordingly, fax and scan documents as needed
- Update daily logs to track volume levels and daily collections
- Develop work schedules and allocate employees to different shifts. Take responsibility for leave requests from employees and general work timekeeping (scheduling). Work with the payroll unit to ensure appropriate employee timecards
- Process deposits twice a week, including verifying amounts, checking for discrepancies, and ensuring accurate deposits for Rochester pickup.
- Alternate On-Call Registration phone every six weeks with other leads, to be available for questions, or call-ins after hours.
- Have monthly meetings with each employee to discuss daily goals and yearly progress
- Attended Lead/Supervisor meetings to discuss new system updates, new policies, and facility progress reports
Admissions Rep/Registrar
South Texas Health System FED
06.2021 - 10.2023
- Obtain all necessary information pertaining to demographics and claim preparation ensuring accuracy and timeliness
- Collect balances or co-payments due at time of service and explain charges, services, and present estimates to patients
- Answer phones and transfer accordingly, fax and scan documents as needed
- Update daily logs to track volume levels and daily collections
Medical Office Specialist
Buentello Medical & Wellness Center
10.2021 - 01.2022
- Check patients into the system and obtain updated contact information and insurance cards
- Insurance verification and collect balances or co-payments due at time of service
- Answer phones, fax, scan documents
- Schedule and confirm appointments
- File, organize, and update patient records
- Clean exam rooms and prepare for next patient
Medical Assistant/Medical Office Specialist
McAllen Heart Clinic
04.2021
- Check patients into the system and obtain updated contact information and insurance cards
- Answer phones, fax, scan documents and schedule and confirm appointments
- Clean exam rooms and waiting areas
- Take patient vitals and patient medical history, perform EKGs
- (EXTERNSHIP)
Medical Office Receptionist
Family Medical Day & Night Clinic
09.2019 - 12.2019
- Check patients into the system and obtain updated contact information and insurance cards
- Insurance verification and collect balances or co-payments due at time of service
- Answer phones and transfer accordingly, fax and scan documents as needed
- Schedule and confirm appointments
- Clean exam rooms and waiting areas
- (EXTERNSHIP)
Self-Checkout Host/ Cashier
Walmart
05.2019 - 10.2019
- Oversee self-checkout units ensuring complete customer satisfaction through prompt and friendly service
- Assist customers as they scan, weigh, bag and pay for their own items
- Ensuring a smooth and seamless process
- Serve multiple customers at once and anticipate issues before they occur.
Inventory Associate
RGIS
01.2019 - 03.2019
- Physically count stock for various retail companies
- Use of handheld scanners to collect information
- Working in a different location every day
Sales Associate
Goodwill
03.2017 - 08.2017
- Balanced a cash drawer at the beginning and end of each shift.
- Processed customer cash, debit, credit, check, and store voucher transactions for products and processed returns and refunds.
- Greeted customers and maintained awareness of all promotions and advertisements.
- Mentored and trained new cashiers on basic customer service techniques and procedures.
- Maintained store display sets, restrooms, and fitting rooms clean and organized to enhance customer experience.
Cashier
Kmart
06.2016 - 09.2016
- Balanced a cash drawer at the beginning and end of each shift and professionally processed customer cash, debit, credit, check, transactions for products.
- Greeted customers and maintained awareness of all promotions and advertisements.
- Mentored and trained new cashiers on basic customer service techniques and procedures.
- Maintained checkout area clean and stocked.
Education
Associate of Applied Science - Medical Assisting
South Texas College
05.2021
Medical Assistant Certificate - undefined
South Texas College
12.2020
Medical Office Specialist Certificate - undefined
South Texas College
05.2019
Computer Applications Specialist Certificate - undefined
South Texas College
06.2016
High School Diploma - undefined
Donna North High School
06.2016
Skills
- Proficient in bilingual communication
- Computer Skills
- Professional phone communication
- Experience with EMR systems
- Strong verbal communication
- Customer service
- Data entry
- Maintaining confidentiality
- Insurance verification
- Multitasking
- Ability to work in a fast paced environment
- Quick learner, eager to learn
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Admissions Rep/Registrar
South Texas Health System FED
10.2023 - 12.2024
Medical Office Specialist
Buentello Medical & Wellness Center
10.2021 - 01.2022
Admissions Rep/Registrar
South Texas Health System FED
06.2021 - 10.2023
Medical Assistant/Medical Office Specialist
McAllen Heart Clinic
04.2021
Medical Office Receptionist
Family Medical Day & Night Clinic
09.2019 - 12.2019
Self-Checkout Host/ Cashier
Walmart
05.2019 - 10.2019
Inventory Associate
RGIS
01.2019 - 03.2019
Sales Associate
Goodwill
03.2017 - 08.2017
Cashier
Kmart
06.2016 - 09.2016
Medical Assistant Certificate - undefined
South Texas College
Medical Office Specialist Certificate - undefined
South Texas College
Computer Applications Specialist Certificate - undefined
South Texas College
High School Diploma - undefined
Donna North High School
Associate of Applied Science - Medical Assisting
South Texas College
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