Lindsay Bailey
Layton
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
18
18
years of professional experience
Work History
Branch Manager
U.S. Bank
NSL
09.2007 - 04.2025
- Managed staff scheduling, hiring and training processes.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Created reports summarizing operational performance metrics for senior management review.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Disciplined employees to encourage compliance with company policies and procedures.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Resolved escalated customer complaints in a timely manner.
- Performed regular audits of financial records in order to ensure accuracy.
- Monitored financial performance of the branch on a monthly basis.
- Designed sales and service strategies to improve revenue and retention.
- Grew business banking relationships through proactive outreach.
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Associate of Arts - Early Childhood Care And Education
Allan Hancock College
Santa Maria, CA06-1997
Bachelor of Arts - Early Childhood Care And Education
Sacramento State
Sacramento, CASkills
- Relationship building and management
- Staffing optimization
- Cash handling expertise
- Sales professional
- Expert in risk management
- Excels in team leadership
- Loans
- Conflict resolution
- Team supervision
- Relationship building
- Relationship management
- Staff development
- Strong interpersonal skills
- Cash handling
- Shift scheduling
- Dependable
- Attention to detail
- Client relationship management
- Multi-tasking
- Verbal/written communication
- Banking
Timeline
Branch Manager
U.S. Bank
09.2007 - 04.2025
Associate of Arts - Early Childhood Care And Education
Allan Hancock College
Bachelor of Arts - Early Childhood Care And Education
Sacramento State