LINDSAY BRINDACK
Ravenna,OH
Summary
Google Project Management Certified professional Proficient in customer success operations and managing stakeholder relationships, with a solid background in coordinating cross-functional initiatives. Experienced in tackling complex operational issues and promoting community engagement remotely. Leadership experience as a competitive triathlete and condominium association president showcases strengths in event logistics and project management. Dedicated to enhancing participant and customer experiences through effective execution and communication.
Overview
10
10
years of professional experience
Work History
HEALTH SYSTEMS ACCOUNT COORDINATOR
CoverMyMeds
12.2021 - Current
- Coordinate communication among healthcare providers, pharmacies, payers, and technical teams to resolve complex operational issues and keep work moving
- Serve as a subject-matter expert for electronic prior authorization workflows and high-priority escalations
- Mentor colleagues on troubleshooting, workflow management, and customer-support best practices for clinical content and electronic prior authorization error workflows
- Create and maintain process guides, documentation, and knowledge resources used across the organization
- Partner with engineering, support, and product teams to identify process and user-experience improvements
- Analyze operational metrics and account-performance data to support efficient workflows and successful outcomes
- Led employee volunteer-engagement initiatives by coordinating participation opportunities and presenting recommendations to stakeholders
SOLAR SALES CONSULTANT
Eclipse Energy
06.2020 - 11.2021
- Guided clients through the sales and installation journey while building strong, ongoing customer relationships
- Conducted virtual consultations and educated prospective customers on solutions, timelines, and financing options
- Managed multiple client touchpoints and project timelines to deliver a positive customer experience
TECHNICIAN
Muskingum University Computer & Network Services
05.2016 - 05.2019
- Provided technical support to students, faculty, and staff in a fast-paced service environment
- Managed equipment deployment, software installation, troubleshooting, and network-support activities across Windows and Mac systems
MARKETING INTERN
BN Vocational School
Beijing, China
05.2017 - 07.2018
- Interviewed students and administrative staff with the help of Chinese-to-English translators
- Created and tested user-friendly interview/article templates to write student and administrator testimonies
- Published articles to school website in order to recruit employees, volunteers, and students
- Updated website and made it mobile-friendly
- Polished Chinese-to-English translated articles for website publication
- Presented findings and project outcomes to key stakeholders
Education
Google Project Management Certificate -
Google Career Certificates
08.2026
Bachelor of Arts - English and Political Science
Muskingum University
05.2019
Skills
- Project Coordination
- Event Operations
- Stakeholder Management
- Process Improvement
- Cross-Functional Collaboration
- Community Engagement
- Volunteer Coordination
- Risk Management
- Agile/Scrum Fundamentals
- Customer Relationship Management
Project And Event Skills
- Project Coordination
- Event Operations
- Stakeholder Management
- Process Improvement
- Cross-Functional Collaboration
- Community Engagement
- Volunteer Coordination
- Risk Management
- Agile/Scrum Fundamentals
- Customer Relationship Management
Community Leadership And Event Relevant Experience
PRESIDENT, HABERSHAM II CONDO ASSOCIATION, 08/01/25-Present
Lead board operations, vendor relationships, maintenance projects, budgeting initiatives, and resident communications while serving as the primary liaison between residents, contractors, property management, and community stakeholders.
ENDURANCE ATHLETE, 12/01/23-Present
Experience completing Olympic and Sprint triathlons, 5Ks, and 10Ks; currently training for an IRONMAN 70.3 and half marathon., Plan and manage training cycles, race preparation, travel logistics, recovery strategies, performance tracking, and event participation schedules., Active member of the endurance sports community with firsthand insight into athlete engagement, participant experience, event operations, and community-building initiatives.
Timeline
HEALTH SYSTEMS ACCOUNT COORDINATOR
CoverMyMeds
12.2021 - Current
SOLAR SALES CONSULTANT
Eclipse Energy
06.2020 - 11.2021
MARKETING INTERN
BN Vocational School
05.2017 - 07.2018
TECHNICIAN
Muskingum University Computer & Network Services
05.2016 - 05.2019
Google Project Management Certificate -
Google Career Certificates
Bachelor of Arts - English and Political Science
Muskingum University