Lindsay Bunes
NEPTUNE BEACH,Florida
Summary
Detail-oriented and enthusiastic professional to seek and maintain full-time position that offers professional challenges utilizing interpersonal and creative thinking skills, excellent time management and problem-solving skills. Experienced healthcare and customer service for 20+years. Eager to help achieve company goals while continuing to evolve professionally.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Sklar Instruments
Ponte Vedra Beach, FL
08.2023 - Current
- Delivered exceptional customer service by resolving inquiries and complaints to enhance client satisfaction and loyalty.
- Facilitated effective communication between departments, ensuring accurate information flow and timely resolution of issues.
- Coordinated follow-up processes for customer feedback, leading to improved service delivery and customer engagement.
- Streamlined the documentation process for client interactions, enhancing record accuracy and accessibility for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Relationship Advocate
Fidelity Investments
Jacksonville, FL
01.2023 - 08.2023
- Interacting with clients via incoming calls and assisting with varied customer needs, including balance inquiries, making withdrawals, money movement and transferring funds.
- Answering questions and providing resources to steer the customers efficiently and professionally in the right direction of their specifically tailored needs.
- Establish clarity purpose and customer service with the clients, while developing proficiency and variety within my work.
Dietetic Technician
Mayo Clinic
Jacksonville, Florida
07.2017 - 12.2021
- Established follow-up method for inputting medical records in EMR.
- Assessed 20-40 patients per day.
- Documented clinical findings and entered pertinent health data for processing, record-keeping and use by other medical professionals.
- Assessed individual nutritional risk and status by interviewing patients, ensuring adequate intake, and follow up.
- Input and maintained data into department nutrition registry for future reference and follow-ups.
- Provided direct care and nutrition therapy to assigned patients in both inpatient and outpatient settings.
Dietetic Technician
Sodexo Food Service
Jacksonville, FL
10.2009 - 06.2017
- Direct customer service with patients, family, and hospital staff.
- Managed over 50 customer calls per day.
- Provided individual patients and families with dietary needs-based education and advice on specified diet plans.
Education
Bachelor of Science - Nutrition And Dietetics
University of North Florida
Jacksonville, FL08.2009
Skills
- Outstanding Customer Service Skills With High Volume Experience in Medical Field
- Excellent Communication Skills
- Maintaining Accurate Records
- Efficiently Trained In Online Databases
- Employee Motivation and Guidance
- Teleworker Experience
- Excellent Organizational & Multitasking Capabilities
- Medical Records Evaluation With Nutritional Education
Timeline
Customer Service Representative
Sklar Instruments
08.2023 - Current
Customer Relationship Advocate
Fidelity Investments
01.2023 - 08.2023
Dietetic Technician
Mayo Clinic
07.2017 - 12.2021
Dietetic Technician
Sodexo Food Service
10.2009 - 06.2017
Bachelor of Science - Nutrition And Dietetics
University of North Florida