Atia Harris
Houston,TX
Summary
A highly motivated professional with a strong passion for providing excellent leadership and management skills. With a proven ability to use strategic thinking and planning resources to accomplish multiple tasks on time and within the financial budget plans. Successful when presented with challenging situations under fast-paced, demanding conditions. Seven years of experience in financial services, customer service, and medical field. Recognized as a flexible and independent leader with the proven ability to adapt to vastly changing environments while being a military spouse. Outstanding ability to develop other individuals in both direct and indirect relationships.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Calculated Hire
Tampa, FL
08.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Financial Services/ Customer Service Representative
Clarksville, Tennessee
02.2018 - 08.2019
- Assisted customers with concerns regarding their accounts such as website navigation, change of profile, and similar queries
- Conducted research to provide answers for customers to resolve their issues
- Provide outstanding customer service to ensure repeat business
- Ensured all transactions were completed in compliance with federal, state, and local regulations
- Followed company policies and procedures
- Maintained a balanced cash drawer
- Completed all transactions accurately, including cash handling
- Used multiple computer applications to access information and process transactions
- Resolved customer complaints or referred complaints to the Manager for resolution
- Maintained a safe, organized, and clean environment
- Performed other duties as instructed by management.
Caregiver/Caretaker
Clarksville, Tennessee
12.2017 - 08.2019
- Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Served meals to residents in the dining room and/or apartments and assisted in preparing meals following preplanned menus
- Encouraged residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice and recorded and reported changes in resident's eating habits to the supervisor
- Initiated and participated in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents.
Financial Services Representative
Remote
09.2022
- Collaborated with both clients and other institutions on claims disputes to reach required and necessary solutions
- Asked questions to gain understanding of the client's current financial situation and short- and long-term financial goals
- Suggested checking and savings accounts, loans, certificates of deposit, credit cards and other products and services that fit clients' needs
- Explained the features and benefits of recommended products
- Gathered client information and completed paperwork to open new accounts
- Handled inquiries about account balances, payments due and other concerns
- Researched errors and issues with accounts
- Performed account maintenance tasks such as adding names or closing accounts
- Strived to meet goals for opening new accounts and loans.
Education
Columbus High School
05.2015
Skills
- Leadership and management skills
- Strategic thinking and planning
- Adaptability to changing environments
- Development of individuals
- Financial services
- Customer service
- Medical field
- Certified Medical Assistant and Administration
- CPR/BLS Certified
- Claims disputes resolution
- Financial goal assessment
- Product recommendation
- Account maintenance
- Goal-oriented
- Caregiving
- Activities of daily living assistance
- Meal preparation and serving
- Encouraging proper diet and fluid intake
- Leisure activity facilitation
- Financial services customer support
- Website navigation assistance
- Research and issue resolution
- Outstanding customer service
- Compliance with regulations
- Cash handling
- Computer application proficiency
- Complaint resolution
- Safe and organized environment maintenance
- Call Management
- Inbound and Outbound Calling
- Information Security
- Product Knowledge
- Data Collection
- Data Entry
- Paperwork Processing
- Quality Control
- Customer Service
- Problem-solving abilities
- Building rapport
- High-energy attitude
- Multi-Task Management
- Call Center Operations
- Positive and professional
- Active Listening
- Spreadsheets
- Problem Resolution
- Research
Certification
- Certified Medical Assistant and Administration, 05/2018
- CPR/BLS Certified, 08/2022
Timeline
Customer Service Representative
Calculated Hire
08.2023 - Current
Financial Services Representative
Remote
09.2022
Financial Services/ Customer Service Representative
Clarksville, Tennessee
02.2018 - 08.2019
Caregiver/Caretaker
Clarksville, Tennessee
12.2017 - 08.2019
Columbus High School